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Did I brick my brand new ZTE Open C ?

Posted

Hi, I just got my ZTE Open C from France. I tried upgrading to FFOS 2 using these instructions : https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/ZTE_OPEN_C

After the "Manual Install" section, the phone reboots, goes through the splash screen and then just displays a fully white screen. I cannot access the phone through adb anymore, it says "< waiting for device >". Rebooting just does the same thing.

The ZTE upgrade tool doesn't see the phone iether.

Can I do something about this ? thanks in advance...

Hi, I just got my ZTE Open C from France. I tried upgrading to FFOS 2 using these instructions : https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/ZTE_OPEN_C After the "Manual Install" section, the phone reboots, goes through the splash screen and then just displays a fully white screen. I cannot access the phone through adb anymore, it says "< waiting for device >". Rebooting just does the same thing. The ZTE upgrade tool doesn't see the phone iether. Can I do something about this ? thanks in advance...

Modified by ffosfan

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0

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Ralph Daub
  • Locale Leader
158 solutions 1182 answers

Hi ffosan,

You may still be able to recover your device through Fastboot or through a Factory Reset.

Please view the following tutorial for a Factory reset:

This support thread may also be helpful:

- Ralph

Hi ffosan, You may still be able to recover your device through Fastboot or through a Factory Reset. Please view the following tutorial for a Factory reset: * [http://www.hard-reset.com/zte-open-hard-reset.html] This support thread may also be helpful: * [https://support.mozilla.org/pt-BR/questions/1003793] - Ralph

Helpful Reply

Hi Ralph, thanks for your reply !

I went ahead and did the factory reset, but nothing has changed. The "recovery menu" that shows up when booting with vol.up+power also shows some errors (mising /tmp/error_code, /tmp/last_install, /tmp/source_code), if that's relevant. there is an option to upgrade from sd card : can I use that ? What file should I download and put on the card ?

thanks for your help

Hi Ralph, thanks for your reply ! I went ahead and did the factory reset, but nothing has changed. The "recovery menu" that shows up when booting with vol.up+power also shows some errors (mising /tmp/error_code, /tmp/last_install, /tmp/source_code), if that's relevant. there is an option to upgrade from sd card : can I use that ? What file should I download and put on the card ? thanks for your help

Question owner

Hi again, does anyone have an idea ? thanks

Hi again, does anyone have an idea ? thanks
Ralph Daub
  • Locale Leader
158 solutions 1182 answers

Hi ffosfan,

Are you able to go onto Fastboot mode? To do this, you should Power Off your device and then:

  • Some devices, you hold Power + Volume Up
  • Some devices, you hold Power + Volume Down

Now type on your terminal:

fastboot devices

Is your device detected? If so, you may be able to restore your device following these instructions:

Please let us know if you continue to have issues. In the meantime, please get in touch with ZTE as well - since they are the manufacturer of your device, they may have specific troubleshooting steps.

- Ralph

Hi ffosfan, Are you able to go onto Fastboot mode? To do this, you should Power Off your device and then: * Some devices, you hold Power + Volume Up * Some devices, you hold Power + Volume Down Now type on your terminal: fastboot devices Is your device detected? If so, you may be able to restore your device following these instructions: * [https://developer.mozilla.org/en-US/Firefox_OS/Developer_phone_guide/ZTE_OPEN_C#.22Manual.22_updates Manual Updates for ZTE Open C] Please let us know if you continue to have issues. In the meantime, please get in touch with ZTE as well - since they are the manufacturer of your device, they may have specific troubleshooting steps. - Ralph