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How do I disable Web Guard feature?

  • 3 replies
  • 24 have this problem
  • 17 views
  • Last reply by LaneyP

LaneyP
LaneyP

Sometimes I get an error message that says, "Content Restricted : The Web Guard feature has been enabled on your line. Web Guard has restricted your access to this content. The person on your Wireless account who is designated as the Primary Account Holder can disable this restriction through the account management website"

Sometimes I get an error message that says, "Content Restricted : The Web Guard feature has been enabled on your line. Web Guard has restricted your access to this content. The person on your Wireless account who is designated as the Primary Account Holder can disable this restriction through the account management website"

Chosen solution

Hi there,

Hmmm, that does sound annoying.

This sounds like a feature that's being provided by your Internet Service Provider (ISP for short - they're the people you pay for your internet connection).

If you contact their customer services department, I'm sure they'll be able to turn Web Guard off for you. Their contact details will probably be on any recent bills or letters you've received from them.

Hope this helps!

Read this answer in context 👍 6

All Replies (3)

philipp
philipp
  • Moderator

hello LaneyP, this is a feature of your ISP (likely t-mobile), so please contact their support about the issue: https://support.t-mobile.com/docs/DOC-2144

jayelbe
jayelbe

Chosen Solution

Hi there,

Hmmm, that does sound annoying.

This sounds like a feature that's being provided by your Internet Service Provider (ISP for short - they're the people you pay for your internet connection).

If you contact their customer services department, I'm sure they'll be able to turn Web Guard off for you. Their contact details will probably be on any recent bills or letters you've received from them.

Hope this helps!

LaneyP
LaneyP Question owner

thank you so much!