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cannot send or get mms texts

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by irenegorton

I have been downloading picture text for 5 hours. Cannot send them either

I have been downloading picture text for 5 hours. Cannot send them either

Chosen solution

this is a new firefox 0s 1.3 think i will send it back - it will not go on 3g when it does it has no signal (every other mobile will use 3g) Im on Giff gaff. have tried filling in proxy host and port numbers but they disapear after input

Read this answer in context 👍 2

All Replies (2)

Hi irenegorton,

Is your wi-fi connection active? If so, please attempt to disable Wi-Fi and retry sending and/or receiving the MMS.

If the problem persists, please reply with some additional information:

  • What is the model of your phone?
  • What is the OS version and Build ID found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Please provide the exact steps to reproduce the issue you are encountering.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue? Has it always happened?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

- Ralph

Chosen Solution

this is a new firefox 0s 1.3 think i will send it back - it will not go on 3g when it does it has no signal (every other mobile will use 3g) Im on Giff gaff. have tried filling in proxy host and port numbers but they disapear after input