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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

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I am unable to open firefox... even in safe mode. I have already uninstalled and reinstalled the software.

I followed the steps to the crash reports and this is the latest submitted report.. Crash ID: bp-01bf3cd5-6eb5-4d45-b28e-c21402140719

however, the date on that report is from June 19th and Firefox has crashed more than a dozen times today (Dec, 30th)

Please help....

I am unable to open firefox... even in safe mode. I have already uninstalled and reinstalled the software. I followed the steps to the crash reports and this is the latest submitted report.. Crash ID: bp-01bf3cd5-6eb5-4d45-b28e-c21402140719 however, the date on that report is from June 19th and Firefox has crashed more than a dozen times today (Dec, 30th) Please help....

All Replies (2)

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Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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That is a problem with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: