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Possible resource contention between Firefox & Norton Security?

Posted

There seems to be a resource usage conflict between Firefox and Norton Security (and sometimes other programs). Response time is OK for a while, then suddenly goes down to the point I have to terminate Firefox with the Task Manager (Norton can't be terminated). After termination, I can wait a few seconds for the performance graphs to go to minimum, then restart Firefox and it will be OK again for a while, then the above situation will repeat. One odd thing is that even when response is OK, Task Manager shows Firefox (and plugin-container.exe) doing continuous disk I/Os, even though I'm not doing anything to cause excessive activity, like just looking at text on a page. This doesn't seem normal to me. I'm running with Windows XP 5.1 SP3.

There seems to be a resource usage conflict between Firefox and Norton Security (and sometimes other programs). Response time is OK for a while, then suddenly goes down to the point I have to terminate Firefox with the Task Manager (Norton can't be terminated). After termination, I can wait a few seconds for the performance graphs to go to minimum, then restart Firefox and it will be OK again for a while, then the above situation will repeat. One odd thing is that even when response is OK, Task Manager shows Firefox (and plugin-container.exe) doing continuous disk I/Os, even though I'm not doing anything to cause excessive activity, like just looking at text on a page. This doesn't seem normal to me. I'm running with Windows XP 5.1 SP3.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • McAfee MSS+ NPAPI Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 34.0.5
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:34.0) Gecko/20100101 Firefox/34.0
  • Support URL: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Toolbar 2014.7.10.12 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDescription2:
  • adapterDeviceID: 0x0000
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x0000
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate:
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • browser.tabs.loadInBackground: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • media.gmp-gmpopenh264.lastUpdate: 1418172652
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418827309
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1418829159
  • places.history.expiration.transient_current_max_pages: 13162
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1418261536

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4314 solutions 60551 answers

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


You are using Norton and McAfee. This may be the cause.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ----------------- You are using Norton and McAfee. This may be the cause.

Question owner

FredMcD said

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

You are using Norton and McAfee. This may be the cause.

I have 12 add-ons (none that i added myself). The only one marked "always activate" is Shockwave Flash. 3 are marked "never activate" - Java Deployment Toolkit, McAfee Security Scanner, and OpenI-I264 Video Codec by Cisco. I'm not sure why the McAfee add-on even exists, since it doesn't run under Firefox control. The rest are marked "ask to activate", and so far they have never "asked". Shockwave often becomes unable to respond, but this seems to be a symptom of the problem rather than a cause, I've tried disabling Shockwave, and it doesn't help the overall problem. The only McAfee product i have is the Security Scan Plus, which i run rarely. I just ran it with "no issues found", and it says that "Norton Security Suite is up to date and working properly."

''FredMcD [[#answer-666482|said]]'' <blockquote> Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' ----------------- You are using Norton and McAfee. This may be the cause. </blockquote> I have 12 add-ons (none that i added myself). The only one marked "always activate" is Shockwave Flash. 3 are marked "never activate" - Java Deployment Toolkit, McAfee Security Scanner, and OpenI-I264 Video Codec by Cisco. I'm not sure why the McAfee add-on even exists, since it doesn't run under Firefox control. The rest are marked "ask to activate", and so far they have never "asked". Shockwave often becomes unable to respond, but this seems to be a symptom of the problem rather than a cause, I've tried disabling Shockwave, and it doesn't help the overall problem. The only McAfee product i have is the Security Scan Plus, which i run rarely. I just ran it with "no issues found", and it says that "Norton Security Suite is up to date and working properly."
FredMcD
  • Top 10 Contributor
4314 solutions 60551 answers

There have been problems between Silverlight and Norton.

In the Add-ons Manager, on the left, select Extensions. Make sure you know what each one is and what it does.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

There have been problems between Silverlight and Norton. In the Add-ons Manager, on the left, select '''Extensions.''' Make sure you know what each one is and what it does. Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''