What do you want us to work on? All you said so far is your email is broke. No mention of what version you are using or what operating system your computer uses.

Post your troubleshooting information and lets see if you have the latest settings or not.

You can do this under the Help menu. Uncheck the box to include account names. Press the button to Copy all to Clipboard and return here and paste that info into a reply window.

Test was fine. I guess this post wont disappear into the void. +++

Here are the details of my problem.

2 wks ago Verizon (FIOS) account in TB stopped sending & receiving. I updated setting to latest:

Incoming Server: pop.verizon.net Server Requires Authentication: Yes Username: xxx (w/o the "@verizon.net" suffix) Password: XXX Requires a Secure Connection (SSL): Yes Port: 995

Outgoing Server: smtp.verizon.net Server Requires Authentication: Normal password Requires a Secure Connection (SSL): Yes Port: 465 Username: xxx (w/o the "@verizon.net" suffix)

No results. Tried various iterations. No results. Deleted old settings in SAVED PASSWORDS (TOOLS - OPTIONS - SECURITY - SAVED PASSWORDS). No results. Now I don't know how to get the information back into the SAVED PASSWORDS folder.

My secondary acct. through Frontier performs. Can also send out from Verizon acct. through Frontier outgoing server but TB can't receive in the Verizon acct.

Verizon webmail performs. Week later I went as far as changing password in the Verizon webmail. All is well with the webmail.

Deleted my Outpost AV and restarted. Tried various configs. No results.

I tried to create 2 other profiles on this laptop using Verizon. Configuration was found in the Mozilla ISP database but received this error "Configuration could not be verified - is the username or password wrong?". Tried various configs. No results. All is well with the webmail.

Then I tried to create 2 other profiles using Verizon on a virtually new laptop which had no previous TB installed but has Outpost AV. Same error msg. Tried various configs. No results.

Dealt with Verizon tech support which had only two things to say. "Sorry...Sorry....Sorry" and "we don't support TB". Request for more experienced techie was declined. "Sorry, we don't support Thunderbird." I told them that no large number of TB -Verizon users-customers have complained recently so this must be a unique incident. It worked, now it does not, help me fix it."Sorry, we don't support Thunderbird." I said there are out of box solutions that have worked for others like substituting Verizon's IP address for the SMTP. "Interesting but we don't support Thunderbird." Two suggestions from the wise. DON'T PATRONIZE (use) THE PATRONIZING (condescending) COMPANIES LIKE VERIZON OR MICROLIMP!!!

Tnx for any help you can offer.

You were asked to supply this info: Help > Troubleshooting Information do not select 'include account name' click on 'copy text to clipboard' Then paste that info into this question.

This information would have told the forum what OS you are using and what version of Thunderbird and also all settings that Thunderbird has stored for the mail account. So that any spelling issues etc would have been evident. The info you have supplied sounds like it was copied from some website as the wording is not something you would see in Thunderbird and then edited by you. So this means we only have limited information to assist you.

Based on what you have said and assuming you are using Windows OS, please check all your settings:

Tools > Account Settings > Server Settings for the mail account check you have the following:

• Server Type: Pop mail server
• server name: pop.verizon.net
• Port: 995
• User Name: Full email address
• Connection Security: SSL/TLS
• Authentication Method: Normal Password

In left side pane, click on 'Outgoing Server(SMTP)' select the server you use for the mail account.

• Description : Useful to type something that helps you to identify the server such as Personal or Business or My Verizon.
• Server name: smtp.verizon.net
• Port: 465
• User name: Full email address
• Authentication Method: Normal password
• Connection Security : SSL/TLS

Use the Edit button to make any changes. when all changes have been performed, click on OK to save the changes.

Then make sure your account is actually using that server: In left side pane, click on the mail account name to show Account Settings for that mail account. Bottom right look for 'Outgoing Server (SMTP)' and check that it has selected the correct Verizon smtp server.

Click on OK to save Account Settings changes.

If you updated your verizon webmail to use a different password then you would need to make sure the stored password in thunderbird is removed.

Tools > Options > Security > Passwords tab Click on 'Saved Passwords' click on 'show Passwords' select both mailbox and smtp for the verizon account click on 'Remove' click on 'Close' click on OK to save changes.

Close Thunderbird. Wait a few moments for background processes to complete. Restart Thunderbird.

It will attempt to connect with server to check for new messages. As there is no password, TB will prompt for the new password you created in the webmail account. Enter the password and select the checkbox for Password Manager to remember the password. Click on Ok.

A apologize for the oversight. Here is the Troubleshooting Info.

 Application Basics

   Name: Thunderbird
   Version: 31.1.2
   User Agent: Mozilla/5.0 (Windows NT 6.0; rv:31.0) Gecko/20100101 Thunderbird/31.1.2
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140923203151
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) pop3.frontier.com:995, SSL, passwordCleartext
     OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true

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   http://crash-stats.mozilla.com/report/index/bp-7a72ff10-78d8-4cdd-a3d7-9467f2140831 (8/31/2014)
   http://crash-stats.mozilla.com/report/index/bp-b91b03c5-a418-4800-8f8a-21bf92140831 (8/30/2014)
   http://crash-stats.mozilla.com/report/index/bp-1c3e5cee-65a3-4030-bf9b-d05952140829 (8/28/2014)
   http://crash-stats.mozilla.com/report/index/bp-a1ef044a-0c33-4233-a343-d59de2140810 (8/10/2014)
   http://crash-stats.mozilla.com/report/index/bp-f82a54e1-1386-4e47-85fd-fc5a12140810 (8/9/2014)

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I had restarted TB w. addons disabled. The installation on the second laptop had no addons ad could not create a profile.

The Username has always been only the first part of the email but after your suggestion I entered the entire email address and double checking all the information was correct. No results. Even restarted today w addons disabled and all your information. No results.

TB does not seem to even check the Verizon account which it used to do first before the Frontier acct. This seems to have happened after I deleted 2 POP instances and one SMTP instance in the SAVED PASSWORDS area (Tools, Options, Security...) more than a week ago. I believe one of the Verizon POPs in SAVED PASSWORDS was written as "incoming.verizon.net". In one instance few days ago I've entered that "incoming.verizon.net" in the incoming server setting w/o results. Even entered "outgoing,verizon.net" in the outgoing server w/o results. TB DOES NOT even prompt for the new password I created in the webmail account as you state it should.

There is no Verizon information in the SAVED PASSWORDS. Only the Frontier info. The 2 profiles I tried to create on either PC have no info in the SAVED PASSWORDS area either.

PS. I pressed POST REPLY but nothing seems to have happened so I'm re-posting with some additional info.

PPS. The msg length is limited to 10k so I removed most of the Printer info which is not at this location

Few days ago I even tried the Yahoo solution bellow where my Username was only the prefix and not the entire email address with the suffix ( xxx@verizon.net ) as you recommend.

The Yahoo solution recommends: "These settings should work unless you have a Verizon/Yahoo account, in which case the server names are: incoming.yahoo.verizon.net -and- outgoing.yahoo.verizon.net"

I found the following paragraph on Verizon's page http://www.verizon.com/support/residential/internet/highspeed/email/setup+and+use/questionsone/124322.htm

  "...Configure Thunderbird to use port 465 for sending email In order to change your port settings to port 465 in Thunderbird, you must do the following:

   Open Thunderbird, select the Tools menu and from the drop-down list select Account Settings.
   From the Account Settings window, in the left-hand column, select Outgoing Server (SMTP) and from underneath the Outgoing Server (SMTP) Settings area of the window on the right, select Edit….
   In the SMTP Server window, enter 465 in the Port: field. Ensure you checkmark the Use name and password field then enter your Verizon user name in the User Name field, omitting the @verizon.net portion of your email address.
   Select SSL/TLS in the "Connection Security" dropdown.
   When you are finished, select OK.

After you have completed the above steps for Thunderbird, you will be configured to use port 465 to send email with much greater safety and protection from spam and viruses...."

Surprisingly it mentions/supports TB.

Notice that the Username field is specified to omit the suffix @verizon.net. That's how I've had it for 7 years and it worked. I login to Verizon's webmail using only the prefix w/o the @verizon.net suffix. Right now my settings in TB are set with the entire email address, as you recommended. The Verizon acct. is set as the default outgoing server which is indicated in both, the "Account Settings" and "Outgoing Server (SMTP) Settings". No results. Its still a no-go. Blimin thing just sits there trying to connect to pop.verizon.net. As I said previously, the Verizon account can send out via the Frontier outgoing server (smtp.frontier.com, port 465, SSL/TLS, Normal Password, Username: xxxx@frontier.com [Frontier ISP requires the suffix])

The above Verizon page seems to deal with DSL. I have FIOS at home. The problem began at my girlfriend's apt complex which provides free unsecured WIFI which I've been using for a year but I don't know who the provider is. That's where I've been trying to solve the problem for week after which I went to my house but could not connect to the Verizon FIOS either. Possibly due to the changes created? Perhaps I should go to my house and test these updated settings w Verizon FIOS?

I also cleaned out the spam folder in the Verizon webmail and sent out a dozen pieces of the queued mail just in case Verizon's virus blocker perceived a threat. .

Are we still working on this?

In most cases, the full email address is used, but I do agree with you, the information is from verizon themselves and they do specifically say to omit the suffix @verizon.net. If you change this back in both mail account settings and outgoing smtp settings as per their instructions and then provide the following:

When you select the verizon mail account and click on 'Get Messages', what happens? What do you see in the bottom task bar...lookup...connecting...connected ? Do you get an error message, if yes, what does it say word for word?

Also when you try to send an email, what error message do you get...word for word?

Thank you getting back to me.

I changed the username to utilize the prefix only in both incoming and outgoing servers and restarted TB.

Pressing 'Get Messages'button the task bar message during message retrieval is: Connecting to pop.verizon.net... and the progress bar is solid green with no error message. No "lookup" or "connected" message occurs.

Sending message is: Connecting to smtp.verizon.net... followed by an error message which is: "Sending of message failed. The message could not be sent because the connection to SMTP server smtp.verizon.net timed out. Try again or contact your network administrator."

I think the clue is the fact that no profiles can be created even from another laptop which had no previous TB installed and no user & password is saved in any case.

Update: I just noticed a message in the Drafts folder which contained this msg: "Windows Malicious Software Removal Tool - September 2014 (KB890830) " dated 9/23/2014 without an addressee. This is approximately when the problem began. If there is a bug on my system then why can't another PC create a Verizon account and an additional profile?

Apparently the laptop updated on ‎9/‎19/‎2014 with: "Definition Update for Windows Defender - KB915597 (Definition 1.185.395.0) Installation date: ‎9/‎19/‎2014 9:49 AM Installation status: Successful". An error occurs in subsequent Windows update attempts. I believe its 8003E having something to do with 1) too many updates being downloaded or 2) poor internet connection. We have good WiFi connection.

The last received msg in the Verizon acct was on 9/20/2014.

Also updated PC on ‎9/‎23/‎2014 with over 30 updates which were not carried out for over a year. I think after that mega update I delayed rebooting the PC till 9/24/2014 .

Sending messages stopped on 10/2/2014 but this may be do to the outgoing SMTP server being changed during my troubleshooting. I think I always used the Frontier SMTP which is STILL able to send messages created in the Verizon account as I just verified.

UPDATE 2: Lately an occasional difficulty accessing the Frontier account with the following messages.

Task bar message is: Connected to server...

followed by this ERROR message:

"Sending of password for user nftg_mk@frontier.com did not succeed. Mail server pop3.frontier.com responded: internal server error"

Then a pop-up shows up with: "Retry" "Try another password" "Cancel" options.

Messages are retrieved after 3-5 "Retry" attempts or even requiring TB restart.

According to topic "No checkbox to remember passwords" on page http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird my TB is missing the line: user_pref("signon.rememberSignons", true) in the prefs.js file in the profile folder.

But then, why doesn't a clean TB install on a fairly new laptop able to connect to Verizon webmail?

re: my TB is missing the line: user_pref("signon.rememberSignons", true) in the prefs.js file in the profile folder.

This means when you try to connect and the pop up prompts for a password, but there is no line/checkbox to select to remember the password, then the fix was to add that line.

However, try this:

• Tools > Options > Advanced > General tab
• Click on 'config Editor'
• In top search type : signons

if this line does not appear: signon.rememberSignons

• right click in white space and select 'New' > 'Boolean'

a window will open asking for preference name.

• enter: signon.rememberSignons
• make sure to get spelling correct and click on OK
• then set the preference to False and click on Ok
• close Config Editor
• click on OK to save changes to Options.

Check Account Settings:

• Tools > Account Settings > Server Settings for pop mail account
• Select: 'check for new messages at start up'
• select: check for new mail every eg: 10 minutes.
• select: 'Automatically download new messages'
• select any other settings you require and click on OK

• Close Thunderbird.

Then make sure that your Anti-virus/ Firewall is set to 'Allow' Thunderbird.

Restart Thunderbird. I'm thinking that if set to false then it should prompt for password, at which point you can enter new password and select to remember. Then the setting should be auto set to True.

The problem is narrowed down and soon may be resolved.

At a different location with Verizon as the ISP, TB asked for a password, and upon providing it, all the webmail was downloaded to the PC.

I know nothing about network security but the problem appears to be with the WIFI at the mobile home park where the problem occurred. The WIFI is unsecured but each resident is provided a monthly password which is good for only one device. The WIFI is apparently blocking connection to Verizon because even the second laptop was unable to establish contact w Verizon to create a TB account/profile. As such it is not an issue with any AV which I've uninstalled from my PC anyway.

How can I resolve this?

Wifi hotspot is likely cause. http://www.nowiressecurity.com/articles/protecting_connections_at_wi-fi_hotspots.htm

Maybe the server is set up to block ports, but will allow http access via a browser. or perhaps something like this occurred. Internet service providers will block IP addresses where spam is known to have come from in the past. They use blacklisting services to identify these IP addresses. If the mobile home park is blacklisted, the mobile home park ISP is the one blocking it; the mobile home park may be totally unaware of the problem.

http://en.wikivoyage.org/wiki/Internet_access Some web access points will restrict access to sites known to host webmail. Examples include some research libraries, universities and private businesses who wish to discourage users from checking their personal email during work hours. However, almost all Internet cafes and other access points aimed at the public will allow you to access your webmail: for many of their users, webmail is the reason they are there.

Using dedicated email software like Outlook, Lotus Notes or Thunderbird or the Mac's Mail.app may be restricted if your ISP or the access point blocks access or requires access through a proxy server.