X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

iMac 2.8 GHz Intel Core 2 Duo, 10.6.8

New version of Firefox downloaded a week ago (Ver 31), Firefox crashes on start-up.

Crash ID: bp-0c802bbc-43f5-4594-b60b-67f7f2140830

Tried starting in safe mode, same result.

iMac 2.8 GHz Intel Core 2 Duo, 10.6.8 New version of Firefox downloaded a week ago (Ver 31), Firefox crashes on start-up. Crash ID: bp-0c802bbc-43f5-4594-b60b-67f7f2140830 Tried starting in safe mode, same result.

Additional System Details

Installed Plug-ins

Still crashes in safe mode.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.59.10 (KHTML, like Gecko) Version/5.1.9 Safari/534.59.10

More Information

FredMcD
  • Top 10 Contributor
1072 solutions 15628 answers

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version)
  • Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version) * Remove Firefox from your program's list of trusted or recognized programs, then add it back. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
cor-el
  • Top 10 Contributor
  • Moderator
12897 solutions 118326 answers

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

If you updated then try to (re)install the latest release.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

Note that Firefox 32.0 will be released in a few days (next Tuesday)

Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox If you updated then try to (re)install the latest release. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 31.0: https://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox Note that Firefox 32.0 will be released in a few days (next Tuesday)