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Video app can't play videos

Posted

I have a ZTE Open and I have tried to play a video of format .mp4 on both FF OS version 1.1 and 1.2 but the video app does not see the video file. Instead it says "Add Videos to get started, Load videos on to the memory card."

The music app sees the music on the SD card fine. In settings if I go to 'media storage', it even says that there is 300MB worth of Movies on the card.

I have a ZTE Open and I have tried to play a video of format .mp4 on both FF OS version 1.1 and 1.2 but the video app does not see the video file. Instead it says "Add Videos to get started, Load videos on to the memory card." The music app sees the music on the SD card fine. In settings if I go to 'media storage', it even says that there is 300MB worth of Movies on the card.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26.1

More Information

Ralph Daub
  • Top 25 Contributor
  • Administrator
137 solutions 1067 answers

Helpful Reply

Hi dolp1,

How did you add the videos to your Firefox OS ZTE Open? Are you able to share a link of the video, so that I can attempt to download and replicate this issue?

What happens when you record a video from your Firefox OS device? Does it show up in the Videos application?

Here is specific details of formats, containers, and codecs that are playable in Firefox OS. This information is also applicable for Firefox browser, and Firefox for Android.

These are the file formats that are recognizable by Firefox OS (reference):

  • pictures=*.jpe; *.jpg; *.jpeg; *.gif; *.png; *.bmp;
  • music=*.mp3; *.oga; *.ogg; *.m4a; *.m4b; *.m4p; *.m4r; *.3gp; *.mp4; *.m3u; *.pls; *.opus; *.amr; *.wav; *.lcka;
  • videos=*.mp4; *.mpeg; *.mpg; *.ogv; *.ogx; *.webm; *.3gp; *.3g2; *.ogg; *.m4v;

Regarding the codecs and containers that are playable in Firefox OS, Firefox currently supports the following media formats where the decoding support is built into the browser (reference):

  • Opus audio in an Ogg container on all platforms.
  • Vorbis audio in an Ogg or WebM container on all platforms.
  • Theora video in an Ogg container on all platforms.
  • VP8 video in a WebM container on all platforms.
  • WAV audio on all platforms.

Support for the following formats in Firefox uses operating system decoder support. This means coverage is not available across all platforms. We are working towards this goal:

  • H.264 video in an MP4 container on Firefox OS, some Android devices, and Desktop on Windows Vista and up.
  • AAC audio in an MP4 container on Firefox OS, some Android devices, and Desktop on Windows Vista and up.
  • MP3 audio in MP3 files on Firefox OS, some Android devices and Desktop on Windows Vista and up. Support for Windows XP is coming in Firefox 26.

We hope you find this information useful. Please let us know if you have any other questions.

Thanks,

- Ralph

Hi dolp1, How did you add the videos to your Firefox OS ZTE Open? Are you able to share a link of the video, so that I can attempt to download and replicate this issue? What happens when you record a video from your Firefox OS device? Does it show up in the Videos application? Here is specific details of formats, containers, and codecs that are playable in Firefox OS. This information is also applicable for Firefox browser, and Firefox for Android. These are the file formats that are recognizable by Firefox OS ([http://dxr.mozilla.org/mozilla-central/source/toolkit/content/devicestorage.properties reference]): * '''pictures'''=*.jpe; *.jpg; *.jpeg; *.gif; *.png; *.bmp; * '''music'''=*.mp3; *.oga; *.ogg; *.m4a; *.m4b; *.m4p; *.m4r; *.3gp; *.mp4; *.m3u; *.pls; *.opus; *.amr; *.wav; *.lcka; * '''videos'''=*.mp4; *.mpeg; *.mpg; *.ogv; *.ogx; *.webm; *.3gp; *.3g2; *.ogg; *.m4v; Regarding the codecs and containers that are playable in Firefox OS, Firefox currently supports the following media formats where the decoding support is built into the browser ([http://bluishcoder.co.nz/2013/08/21/html-media-support-in-firefox.html reference]): * '''Opus''' audio in an Ogg container on all platforms. * '''Vorbis''' audio in an Ogg or WebM container on all platforms. * '''Theora''' video in an Ogg container on all platforms. * '''VP8''' video in a WebM container on all platforms. * '''WAV''' audio on all platforms. Support for the following formats in Firefox uses operating system decoder support. This means coverage is not available across all platforms. We are working towards this goal: * '''H.264''' video in an MP4 container on Firefox OS, some Android devices, and Desktop on Windows Vista and up. * '''AAC''' audio in an MP4 container on Firefox OS, some Android devices, and Desktop on Windows Vista and up. * '''MP3''' audio in MP3 files on Firefox OS, some Android devices and Desktop on Windows Vista and up. Support for Windows XP is coming in Firefox 26. We hope you find this information useful. Please let us know if you have any other questions. Thanks, - Ralph

Helpful Reply

How did you add the videos to your Firefox OS ZTE Open? Connecting phone to computer, transferring to SD card.

Are you able to share a link of the video, so that I can attempt to download and replicate this issue? http://sherly.mobile9.com/download/content_delivery.php?key=NTg1L3VsdGltYXRlY2xfdkgyTXBybXYubXA0fDE0MDc4NzQyNzV8&f=1407874275.mp4

What happens when you record a video from your Firefox OS device? Does it show up in the Videos application? Yes.

Support for the following formats in Firefox uses operating system decoder support. This means coverage is not available across all platforms. We are working towards this goal. Are you telling me the ZTE open can't play mp4 files at the moment?

I successfully played an ogg file on the phone.

'''How did you add the videos to your Firefox OS ZTE Open?''' Connecting phone to computer, transferring to SD card. '''Are you able to share a link of the video, so that I can attempt to download and replicate this issue?''' http://sherly.mobile9.com/download/content_delivery.php?key=NTg1L3VsdGltYXRlY2xfdkgyTXBybXYubXA0fDE0MDc4NzQyNzV8&f=1407874275.mp4 '''What happens when you record a video from your Firefox OS device? Does it show up in the Videos application?''' Yes. '''Support for the following formats in Firefox uses operating system decoder support. This means coverage is not available across all platforms. We are working towards this goal.''' Are you telling me the ZTE open can't play mp4 files at the moment? I successfully played an ogg file on the phone.