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Proximity sensor does not work

  • 4 replies
  • 12 have this problem
  • 186 views
  • Last reply by Steve Dowe

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The phone ZTE Open c (uk version ebay) proximity sensor does not work. After the call every time you need to press the power button to press interrupts the connection. For me it is a bit cumbersome.

All Replies (4)

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Hello,

Thank you for contacting Mozilla. I understand that you are having problems with the proximity sensor. In order to better understand and investigate on the issue that you are encountering, please reply to this message with the following information:

  • What is the OS version found in the Device Information page? Please visit this link if you need help finding the Build ID of your phone.
  • Who is your current cell phone carrier?
  • How often do you encounter this issue?

Please be sure to include as much detail as possible, including any websites that may exhibit this issue, and any error messages that you may be receiving, exactly as they appear. This will ensure that we will have all the information needed to investigate into this. Thank you for your help and we look forward to hearing from you!

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Hi kadkarol,

I understand that you are having issues with the proximity sensor on your ZTE Open C device.

We are aware of this issue and trying to find details from the manufacturer, ZTE, about whether this device has the light sensor hardware, or if this is a software issue. We are tracking this issue on bug 1005557. I will update this thread as we hear any news.

We hope you find this information helpful. Please let us know if you have any other questions.

Thanks,

- Ralph

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Yes, it's about Zte Open C device. This is the problem described in bug 1005557.

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There is a related chat on modaco, but I don't know where boogyboo obtained this information from.

The chipset that the Open C runs on (a Snapdragon 200) does support a proximity sensor, as many other phones are also based on this silicon and have one.

Hopefully we will know soon.