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Thunderbird downloads junk mail not visible when I check e-mail on the web

  • 6 replies
  • 1 has this problem
  • 4 views
  • Last reply by Matt

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I am having a problem in Thunderbird which I also used to have in Eudora - which is why I switched to Thunderbird to being with. If I look at my e-mail using Verizon's web-based e-mail reader, and then immediately download my e-mails to Thunderbird, I will have several junk and spam e-mail messages that were not visible on the web reader. One of the things all of these junk messages have in common is that the link to be removed from their mailing list takes you to a site which does not work in this regard.

I have scanned my computer using Malware Bytes and it detects nothing. What might be causing this and how might I stop it?

I am having a problem in Thunderbird which I also used to have in Eudora - which is why I switched to Thunderbird to being with. If I look at my e-mail using Verizon's web-based e-mail reader, and then immediately download my e-mails to Thunderbird, I will have several junk and spam e-mail messages that were not visible on the web reader. One of the things all of these junk messages have in common is that the link to be removed from their mailing list takes you to a site which does not work in this regard. I have scanned my computer using Malware Bytes and it detects nothing. What might be causing this and how might I stop it?

All Replies (6)

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have you looked in the spam folder on Verizons web site? I think you will find those mails there, or in another folder on their site.

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I did look in the spam box online before downloading. These messages aren't there. And when I'm downloading my e-mail, the spam messages all pop in at the last second after my regular e-mail has downloaded.

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Thunderbird and all other email clients download what is in your Inbox on your providers server. Ask your provider why all your messages do not display on their web mail page.

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the spam messages all pop in at the last second after my regular e-mail has downloaded.

Could you copy to clipboard and paste the information in your Troubleshooting information on the help menu. I think the SPAM may well be coming from another account. Lets see.

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Thank you for looking at this. Here it is. Interestingly, I have Thunderbird set to receive e-mail from two accounts, but the troubleshooting information shows three accounts, two of which look the same.


 Application Basics
   Name: Thunderbird
   Version: 24.6.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20140610001341
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Crash Reports: about:crashes
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: smtp.verizon.net.:465, SSL, passwordCleartext, true
 Extensions
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 358400
     extensions.lastAppVersion: 24.6.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: bfc87d84-4d74-4bb3-8211-997cf22358a
     mailnews.database.global.indexer.enabled: false
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1404691256
     places.history.expiration.transient_current_max_pages: 104858
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     plugin.state.java: 0
     plugin.state.npctrl: 0
     plugin.state.npdeployjava: 0
     plugin.state.nppdf: 0
     plugin.state.npqtplugin: 0
     security.enable_java: false
 Graphics
     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0102
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.3347
     Driver Date: 1-29-2014
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: none
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.2
     4.10.2
     NSS
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS Util
     3.15.4
     3.15.4
     NSS SSL
     3.15.4 Basic ECC
     3.15.4 Basic ECC
     NSS S/MIME
     3.15.4 Basic ECC
     3.15.4 Basic ECC
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check both your accounts on the web. I think the spam will be coming from account3 which will be the last one appearing in the folders on the left. or the second one in the account settings if you use global inbox.