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Why am I unable to open on line pdf files using Adobe Reader version XI?

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When we go online to view pdf versions of statements at our bank's web site we are unable to view anything but a blank Adobe document. We are unable to download the file to our computer so there is no way for us to view the document. We have Mozilla version 29.0.1 and Adobe Reader XI. Is there anything we can do to correct the issue?

When we go online to view pdf versions of statements at our bank's web site we are unable to view anything but a blank Adobe document. We are unable to download the file to our computer so there is no way for us to view the document. We have Mozilla version 29.0.1 and Adobe Reader XI. Is there anything we can do to correct the issue?
finitarry 251 solutions 3421 answers

Have you tried using the reader as a helper application? Will any other PDF reader work?

Have you tried using the reader as a helper application? Will any other PDF reader work?