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Why can't I add a mail account from my own server?

  • 6 replies
  • 5 have this problem
  • 45 views
  • Last reply by DiggyV

DiggyV
DiggyV
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Hi,

I got my ZTE Open C yesterday and added a GMail account no problem. However when I tried to add the mail account from my own server then it will not add this. I have tried every option I can think of. This is a doddle on Android and iOS, even on WinPhone (which I just swapped for Open C) I would have thought that this is a huge oversight, as most of the people using this OS are likely to be techies, and will have their own server.

Mine has a number of users on it for my business, and this is really frustrating, and if not fixable will mean both me and my head of development both having to ditch our Firefox OS phones, which will be a real shame.

Please help.

D

Hi, I got my ZTE Open C yesterday and added a GMail account no problem. However when I tried to add the mail account from my own server then it will not add this. I have tried every option I can think of. This is a doddle on Android and iOS, even on WinPhone (which I just swapped for Open C) I would have thought that this is a huge oversight, as most of the people using this OS are likely to be techies, and will have their own server. Mine has a number of users on it for my business, and this is really frustrating, and if not fixable will mean both me and my head of development both having to ditch our Firefox OS phones, which will be a real shame. Please help. D

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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(Unfortunately, I do not have a Firefox OS device to work with hands on.)

Is the problem that your account or server type is not supported at all by Manual Setup, or that you get errors during the process of verifying the account, or ??

Are there any logs on the server side that might shed light on the failure?

DiggyV
DiggyV Question owner
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Thanks for the reply. Its appreciated.

Unfortunately the error.log only seems to show HTML request errors, and there does not appear to be a separate mail error log at this point. I am on a vhost (using parallels Plesk as the GUI) . I will have another look and see if I can enable mail logging.

However given the Mozilla ethos I still find it staggering that this was not included.

Cheers

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I'm not sure what you're referring to that wasn't included...

Does your server use a self-signed certificate? In that case, see whether this old thread is helpful: Install a personal CA into Firefox OS or use self signed certificates.

Andrew
Andrew
  • Moderator
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This may be an SSL issue that is currently being worked on.

See also: https://support.mozilla.org/en-US/questions/1001848

DiggyV
DiggyV Question owner
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Not included may have been the wrong way of putting it, perhaps overlooked would have been more accurate. As I have said given the target audience for a quite a high proportion of these devices.

I hope they get a fix for this shortly. Currently I have resorted to using GMail to fetch my mail and using the ZTE to read GMail.

DiggyV
DiggyV Question owner
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Thanks for the pointer on the SSL issue. Fingers crossed they get a fix shortly.