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Screen is flickering

Posted

I've got an ZTE Open C with the Firefox OS. My problem is as such:

At random points the screen starts flickering when I try to unlock the screen, making it impossible to see or do basically anything. Then, at another random point it stops and goes back to normal as if nothing has happened.

What is causing this problem and what can I do to solve it??

I've got an ZTE Open C with the Firefox OS. My problem is as such: At random points the screen starts flickering when I try to unlock the screen, making it impossible to see or do basically anything. Then, at another random point it stops and goes back to normal as if nothing has happened. What is causing this problem and what can I do to solve it??

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.137 Safari/537.36

More Information

Andrew
  • Moderator
321 solutions 4041 answers

Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

Hello, Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device. '''Warning:''' Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings. To reset the device, follow these instructions: # Open the Settings application. # Tap on the Device Information button. # Tap on the More Information button. # Tap on the Reset phone button. # Tap OK to continue or Cancel to cancel. We hope that this fixed the issue you were having. Please report back to us if this helped! Thank you!

Question owner

I reset my device and it helped, for about one day and a half. I did also notice that the flickering didn't seem to occur when I didn't have my SIM-card insterted, don't know if that's just a coincidence?

I reset my device and it helped, for about one day and a half. I did also notice that the flickering didn't seem to occur when I didn't have my SIM-card insterted, don't know if that's just a coincidence?
guigs 1072 solutions 11697 answers

Hi aguar37, Thank you for your question. There is an animation when the device is unlocked.

If this continues I would recommend filing a bug with the description of the steps you took and the type of card you are using.

https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox%20OS

Cheers

Hi aguar37, Thank you for your question. There is an animation when the device is unlocked. If this continues I would recommend filing a bug with the description of the steps you took and the type of card you are using. [https://bugzilla.mozilla.org/enter_bug.cgi?product=Firefox%20OS] Cheers

Question owner

Yes, there is an animation when the device is unlocked. I think I know the difference between an animation and an unormally flickering screen.

I've submitted a bugreport.

Yes, there is an animation when the device is unlocked. I think I know the difference between an animation and an unormally flickering screen. I've submitted a bugreport.
guigs 1072 solutions 11697 answers

Hi jaguar37, Thank you very much for submitting the report, if you post the bug number other users may be able to contribute as well.

Hi jaguar37, Thank you very much for submitting the report, if you post the bug number other users may be able to contribute as well.