Unable to play videos from streaming services in Firefox

Revision Information
  • Revision id: 222663
  • Created:
  • Creator: Fabi
  • Comment: Added screenshots
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Fabi.L
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content
This issue may apply to your version of Firefox.

Firefox uses technology provided by Widevine to play DRM-protected videos from streaming services. After Google updates Widevine’s content decryption module (CDM) and private encryption keys on May 31, 2021, Firefox users on version 87 and below may encounter issues with playing videos from streaming services such as Amazon Prime, Netflix, Hulu, Disney+ and other streaming services.

WidevineIssue87

How do I know if this issue affects me?

If you are on Firefox version 87 or below (or Firefox ESR 78.9 or below), you will be affected by this issue. Users running Firefox version 88 and above will not be affected.

Solution

To resolve this issue, users must update to the latest version of Firefox to ensure the latest Widevine library is available for all streaming services. Click here to find what version of Firefox you’re using. To learn how to update to the latest version, visit Update Firefox to the latest release.