Sometimes, add-ons can break your settings. This article explains how to troubleshoot issues related to add-ons in Firefox. __TOC__ =How do I know if my problem is related to add-ons?= Here are a few examples of add-ons affecting or breaking Firefox: *Your default search has changed unexpectedly. *Your home page or browser settings have changed. *Changes in behavior when searching or browsing (such as unexpected redirects to a different website or search provider). *Unexpected changes on web pages. =How can I fix this problem?= The first step is to [https://support.mozilla.org/en-US/questions/new file a question] in our support forum to find out more about the issue you're experiencing. ==If you're reporting this issue for the first time in the forums== *When you create a new question, go to the "Troubleshooting Information" section and click the {button Share Data} button. *If it doesn't automatically gather your information, enter '''about:support''' directly in your address bar. *Click {button Copy raw data to clipboard}. *Paste the data into the text field under the ''Troubleshooting Information'' section. ===If you have already filed a question on the forum=== *Go to your question. *Click {menu Edit this question} on the right sidebar. *Copy and paste your raw data to the clipboard by following the steps in the previous section. =How do I avoid this problem?= To make sure that you use add-ons that are safe, install extensions from the [[Recommended Extensions program]]. These extensions are thoroughly evaluated by the team for saftey before they receive the ''Recommended'' status.

Sometimes, add-ons can break your settings. This article explains how to troubleshoot issues related to add-ons in Firefox.

How do I know if my problem is related to add-ons?

Here are a few examples of add-ons affecting or breaking Firefox:

• Your default search has changed unexpectedly.
• Your home page or browser settings have changed.
• Changes in behavior when searching or browsing (such as unexpected redirects to a different website or search provider).
• Unexpected changes on web pages.

How can I fix this problem?

The first step is to file a question in our support forum to find out more about the issue you're experiencing.

If you're reporting this issue for the first time in the forums

• When you create a new question, go to the "Troubleshooting Information" section and click the Share Data button.
• If it doesn't automatically gather your information, enter about:support directly in your address bar.
• Click Copy raw data to clipboard.
• Paste the data into the text field under the Troubleshooting Information section.

If you have already filed a question on the forum

• Go to your question.
• Click Edit this question on the right sidebar.
• Copy and paste your raw data to the clipboard by following the steps in the previous section.

How do I avoid this problem?

To make sure that you use add-ons that are safe, install extensions from the Recommended Extensions program. These extensions are thoroughly evaluated by the team for saftey before they receive the Recommended status.