Social Support - Tagging guidelines

Revision Information
  • Revision id: 216765
  • Created:
  • Creator: Kiki
  • Comment: adding TOC and reference the complete guidelines
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: kelimuttu
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

In general, we categorize the conversations on Conversocial in 4 categories:

  • Locales
  • Products
  • Desktop platforms
  • General tags


Since locales, products, and desktop platforms are pretty obvious, we’ll describe only for the general tags category so you know how you should apply these tags:

Accessibility Tag for any help-related requests related to accessibility.
Add-ons/Extensions Tag for any help-related requests related to add-ons/extensions
Audio Tag for any help-related requests related to audio.
Bookmarks Tag for any help-related requests related to bookmark.
Community Tag for any conversation coming from or related to community accounts.
Compatibility Tag for any help-related requests related to web compatibility.
Controversial Tag for any controversial conversation.
Crashes Tag for any help-related requests related to crash.
Cookies Tag for any help-related requests related to cookies.
DoH Cloudflare Tag for any help-related requests related to DNS over HTTPS (DoH) or Cloudflare issue.
Donation Tag for any conversation related to donation.
ETP Tag for any help-related requests related to Enhanced Tracking Protection (ETP).
Fan Love Tag for any praise about our product.
Feature Request Tag for any feature requests conversation.
Feddbacks Tag for any feedback-related conversation.
Hang/Freeze Tag for any help-related requests related to hang/freezing.
Hate tweets Tag for any hate tweet about our products.
Help Me Tag for any help-related requests related to anything.
Internet celebrity Tag for any conversation coming from or related to famous figures’ accounts on the internet.
MDN/WebDev Tag for any conversation related to web development/MDN-related.
MozFest Tag for any conversation related to MozFest.
News/Press Release Tag for any news/press release.
No Action Taken Tag for any non-help-related conversation that doesn’t need a reply.
Password Tag for any help-related requests related to passwords.
Performance Tag for any help-related requests related to performance.
Rust Tag for any conversation related to Rust.
Social Support/AoA Tag for any conversation coming from a Social Support contributor’s account.
Security Tag for any help-related requests related to security.
Servo Tag for any conversation related to Servo.
Slow Tag for any help-related requests related to slowness.
Staff/Employee Tag for any conversation coming from a Mozilla staff/employee personal account.
Tab Tag for any help-related requests related to tab.
Tor Tag for any conversation related to Tor.
URL Bar Tag for any help-related requests related to URL bar.
Userchrome Tag for any help-related requests related to Userchrome.
Video Tag for any help-related requests related to video.
VPN Tag for any help-related requests related to VPN.
WASM Tag for any conversation related to WASM.

Complete Social Support guidelines

If you're super interested in supporting Firefox users on social media (mainly, Twitter), please follow along these guidelines that will help explain how we do things: