How do I request a refund for Mozilla VPN?

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  • Revision id: 221845
  • Created:
  • Creator: Michele Rodaro
  • Comment: Same instructions but... Added Android and iOS in the header and "(or tap)" referring to the device used. Feel free to approve or reject, or find a way/ a sentence to differ click/tap
  • Reviewed: No
  • Ready for localization: No
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We offer a 30-day money back guarantee so you can try Mozilla VPN risk free. If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

Windows 10, Mac, Linux, Android and iOS

  1. Open Mozilla VPN and click (or tap) the Settings vpn settings icon icon.
  2. Scroll down and click (or tap) Get Help.
  3. Click (or tap) Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Click (or tap) the Send button.
    You’ll see a refund back to your card in 5-10 business days.