How do I request a refund for Mozilla VPN?

Revision Information
  • Revision id: 219941
  • Created:
  • Creator: Michele Rodaro
  • Comment: Changed the Windows 10 heading to Windows 10, Mac and Linux
  • Reviewed: No
  • Ready for localization: No
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Revision Content

We offer a 30-day money back guarantee so you can try Mozilla VPN risk free. If you purchased Mozilla VPN through an app market (App Store, Google Play, and other app markets) your purchase is subject to that app market's rules and might not qualify for a refund.

Windows 10, Mac and Linux

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
  2. Scroll down and click Get Help.
  3. Click Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Click the Send button.
    You’ll see a refund back to your card in 5-10 business days.

Android and iOS

  1. Open Mozilla VPN and tap the Settings vpn settings icon icon.
  2. Scroll down and tap Get Help.
  3. Tap Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Tap the Send button.
    You’ll see a refund back to your card in 5-10 business days.