How do I request a refund for Mozilla VPN?

Revision Information
  • Revision id: 216211
  • Created:
  • Creator: AliceWyman
  • Comment: Android and iOS: click -> tap
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: heyjoni
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
Revision Source
Revision Content

We offer a 30-day money back guarantee during the beta period so you can try Mozilla VPN risk free.

Windows 10

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
  2. Scroll down and click Get Help.
  3. Click Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Click the Send button.
    You’ll see a refund back to your card in 5-10 business days.

Android and iOS

  1. Open Mozilla VPN and tap the Settings vpn settings icon icon.
  2. Scroll down and tap Get Help.
  3. Tap Contact us.
  4. Fill out the form with your request by completing the following fields:
    1. Enter “Refund Request” in the Subject (optional) field.
    2. Explain why you are requesting a refund in the Description of issue field.
  5. Tap the Send button.
    You’ll see a refund back to your card in 5-10 business days.