How to contribute to the Support Forum

Welcome and thank you for your interest in contributing to Mozilla Support, also known as '''SUMO''' (from [https://support.mozilla.org/ '''SU'''pport.'''MO'''zilla.org]). This article explains how you can help Firefox users and users of other [/products Mozilla products] by answering their questions in the support forum. {note}'''Before you start, make sure to read the [[Mozilla Support rules and guidelines]].'''{/note} Once you read the rules, please see the following to learn how we do things: * [[Support forum - Find support questions]] — Learn how to find support questions * [[Support forum - Find support answers]] — Learn how to find answers to support questions * [[Support forum - Post replies]] — Learn how to post replies to support questions * [[Support forum - How to escalate]] — Learn how to escalate an issue * [[Support forum - How to follow up]] — Learn how to follow up on an issue * [[Support forum - Offtopic and duplicate questions]] - What to do with offtopic and duplicate questions? [[T:supportforum]]

Welcome and thank you for your interest in contributing to Mozilla Support, also known as SUMO (from SUpport.MOzilla.org). This article explains how you can help Firefox users and users of other Mozilla products by answering their questions in the support forum.

Once you read the rules, please see the following to learn how we do things:

• Support forum - Find support questions — Learn how to find support questions
• Support forum - Find support answers — Learn how to find answers to support questions
• Support forum - Post replies — Learn how to post replies to support questions
• Support forum - How to escalate — Learn how to escalate an issue
• Support forum - How to follow up — Learn how to follow up on an issue
• Support forum - Offtopic and duplicate questions - What to do with offtopic and duplicate questions?

For more guidelines on Support Forum contribution, see these articles.