Forum Response - Trouble Surfing Web Firefox OS

Revision Information
  • Revision id: 66360
  • Created:
  • Creator: Safwan Rahman
  • Comment: removed button tag
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: rmcguigan
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: rmcguigan
Revision Source
Revision Content

Hello,

Thank you for contacting Mozilla Support about your Firefox OS device. I am glad to assist you in regards to you having issues surfing the web.

  • Please make sure that your internet connectivity (Wi-Fi/ Mobile data) is working properly and is turned on.
  • If internet connectivity is working properly and other applications are working properly, hold the home button and close the application causing trouble.
  • If the Firefox Browser is having issues, try clearing cookies and data:
  1. To clear your cookies and data from the browser, complete the following steps:
  2. Open the browser and tap the tab in the upper right corner.
    • The sidebar will open.
  3. Tap the sidebar gear gear button at the top to open the browser settings.
  4. Tap the Clear cookies and stored data button.
  • If none of the above solved your issue, please restart your device to see if it helps.

Did this fix your problem? Please report back to us!

Thank you