Forum Response - Trouble Surfing Web Firefox OS

Hello, Thank you for contacting Mozilla Support about your Firefox OS device. I am glad to assist you in regards to you having issues surfing the web. <br> *Please make sure that your internet connectivity (Wi-Fi/ Mobile data) is working properly and is turned on. *If internet connectivity is working properly and other applications are working properly, hold the home button and close the application causing trouble. *If the Firefox Browser is having issues, try clearing cookies and data: #To clear your cookies and data from the browser, complete the following steps: #Open the browser and tap the tab in the upper right corner. #*The sidebar will open. #Tap the [[Image:sidebar gear]] gear button at the top to open the browser settings. #Tap the {button Clear cookies and stored Data} button. *If none of the above solved your issue, please reboot your device to see if it helps. Did this fix your problem? Please report back to us! Thank you

Hello,

Thank you for contacting Mozilla Support about your Firefox OS device. I am glad to assist you in regards to you having issues surfing the web.

• Please make sure that your internet connectivity (Wi-Fi/ Mobile data) is working properly and is turned on.
• If internet connectivity is working properly and other applications are working properly, hold the home button and close the application causing trouble.
• If the Firefox Browser is having issues, try clearing cookies and data:

1. To clear your cookies and data from the browser, complete the following steps:
2. Open the browser and tap the tab in the upper right corner.
   • The sidebar will open.
3. Tap the gear button at the top to open the browser settings.
4. Tap the Clear cookies and stored Data button.

• If none of the above solved your issue, please reboot your device to see if it helps.

Did this fix your problem? Please report back to us!

Thank you