Forum Response - Asking for Troubleshooting Information (Thunderbird)

Revision Information
  • Revision id: 59808
  • Created:
  • Creator: guigs
  • Comment: Changed intro
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: MattAuSupport
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: user917725
Revision Source
Revision Content

Hi, We noticed that the troubleshooting information was missing from this questions. In order to better investigate this issue, we may need to request a little more non-personal information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

  • Finding the Troubleshooting information
  • Does Thunderbird work in TB Safe mode, see Thunderbird Safe Mode?
  • Thunderbird version?
  • What operating system (e.g. Windows 7?)
  • Do you have an anti-virus and firewall? what is the version?
  • Thunderbird add-ons?
  • Who is the email provider?
  • What is the internet provider?
  • What is the exact error message?
  • Steps right before this happene what steps did you take?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other quesitons you might have!