Forum Response - Asking for Troubleshooting Information (Thunderbird)

Hi, We noticed that the troubleshooting information was missing from this questions. In order to better investigate this issue, we may need to request a little more information. Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps: * [https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox#w_accessing-the-troubleshooting-information-page Finding the Troubleshooting information] *Does Thunderbird work in TB Safe mode, see [http://mzl.la/1k5DWjq Thunderbird Safe Mode]? *Thunderbird version? *What operating system (e.g. Windows 7?) *Do you have an anti-virus and firewall? what is the version? *Thunderbird add-ons? *Who is the email provider? *What is the internet provider? *What is the exact error message? *Steps right before this happene what steps did you take? With this information we can better investigate and get a better idea of what may be causing the issue. Please post back with this information and any other quesitons you might have!

Hi, We noticed that the troubleshooting information was missing from this questions. In order to better investigate this issue, we may need to request a little more information.

Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:

• Finding the Troubleshooting information
• Does Thunderbird work in TB Safe mode, see Thunderbird Safe Mode?
• Thunderbird version?
• What operating system (e.g. Windows 7?)
• Do you have an anti-virus and firewall? what is the version?
• Thunderbird add-ons?
• Who is the email provider?
• What is the internet provider?
• What is the exact error message?
• Steps right before this happene what steps did you take?

With this information we can better investigate and get a better idea of what may be causing the issue.

Please post back with this information and any other quesitons you might have!