Forum Response - Asking for Troubleshooting Information (Thunderbird)
Revision Information
- Revision id: 172780
- Created:
- Creator: Chris Ilias
- Comment: update information, and use numbered list
- Reviewed: Yes
- Reviewed:
- Reviewed by: Chris_Ilias
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: Chris_Ilias
Revision Source
Revision Content
In order for us to better investigate this issue, we'll need some more information.
Could you please do the following:
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.com and paste the info from your Troubleshooting Information page, then copy the resulting URL.
- Open a reply to this post, and paste the link to your troubleshooting information.
Next, we'll need you to provide answers to the following question:
- Does Thunderbird work in Thunderbird Safe mode?
- Do you use anti-virus and firewall software? What is the version?
- Who is the email provider?
- Who is the internet provider?
- What is the exact error message?
- What steps did you take right before this happened?