Revision Information

Revision id: 142025
Created: Jul 24, 2017, 9:38:03 AM
Creator: kentuckyfriedtakahe
Comment: Remove mention of Vista for non-Vista users.
Reviewed: Yes
Reviewed: Jul 25, 2017, 12:55:44 AM
Reviewed by: AliceWyman
Is approved? No
Is current revision? No
Ready for localization: No

Revision Source

{for mac,linux,winxp}{warning}This article applies to Windows Vista/7/8/8.1/10 users only.{/warning}{/for}

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly. Microsoft offers a ''Windows Media Feature Pack'' (for versions designated as Windows N and KN editions) and a ''Platform Update Supplement'' (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing:
*"Why is YouTube video blurry, low resolution, or black?"
*"Why do I get Flash instead of HTML video?"
*"Why doesn't Vimeo work?"

=Solution=
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows. 

{for win7,win8,win10}
{note}Visit Microsoft's [http://windows.microsoft.com/windows/which-operating-system support article] to find your version of Windows.{/note}
{/for}

{warning}If you update Windows to a newer version, for example, from Windows 10 Version 1511 to Windows 10 Version 1607, you'll need to redownload and install the Media Feature Pack even though you installed it for the previous Windows version.{/warning}

'''Windows 10''':
*[https://support.microsoft.com/en-us/help/4016817/media-feature-pack-for-n-edition-of-windows-10-version-1703-april-2017 Media Feature Pack for N edition of Windows 10 Version 1703 (April 2017)]

*[https://www.microsoft.com/en-us/download/details.aspx?id=53356 Windows 10 Version 1607 (Anniversary Update): N and KN editions]  (Microsoft Support article [https://support.microsoft.com/en-us/kb/3133719 KB3133719])

*[https://www.microsoft.com/en-us/download/details.aspx?id=49919 Windows 10 Version 1511: N and KN editions]  (Microsoft Support article [https://support.microsoft.com/en-us/kb/3099229 KB3099229])

'''Windows 8.1''':
*[http://www.microsoft.com/download/details.aspx?id=42503 Windows 8.1: N and KN editions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2929699 KB2929699]) 

'''Windows 8''':
*[http://www.microsoft.com/download/details.aspx?id=30685 Windows 8: N and KN editions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2703761 KB2703761])

'''Windows 7''':
*[http://www.microsoft.com/download/details.aspx?id=16546 Windows 7: N and KN editions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/968211 KB968211]) 

'''Windows Server 2008''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Server 2008] <!-- L10n: consider using en-us until hang issue for local versions is resolved (bug 1225900)-->

{for win-vista}
'''Windows Vista''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Vista] <!-- L10n: consider using en-us until hang issue for local versions is resolved (bug 1225900) -->
{/for}

Revision Content

This article applies to Windows Vista/7/8/8.1/10 users only.

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly. Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing:

"Why is YouTube video blurry, low resolution, or black?"
"Why do I get Flash instead of HTML video?"
"Why doesn't Vimeo work?"

Solution

To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows.

Visit Microsoft's support article to find your version of Windows.

If you update Windows to a newer version, for example, from Windows 10 Version 1511 to Windows 10 Version 1607, you'll need to redownload and install the Media Feature Pack even though you installed it for the previous Windows version.

Windows 10: