Revision Information

Revision id: 130938
Created: Aug 26, 2016, 5:51:01 AM
Creator: Trevor
Comment: Add a link for the Media Feature Pack for Windows 10 Version 1507.
Reviewed: Yes
Reviewed: Aug 27, 2016, 3:09:04 AM
Reviewed by: AliceWyman
Is approved? No
Is current revision? No
Ready for localization: No

Revision Source

{for mac,linux,winxp}{warning}This article applies to Windows Vista/7/8/8.1/10 users only.{/warning}{/for}

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly (see [http://blog.bitcollectors.com/adam/2013/03/windows-vista-and-7-n-k-kn-special-editions/ this blog post] for details). Microsoft offers a ''Windows Media Feature Pack'' (for versions designated as Windows N and KN editions) and a ''Platform Update Supplement'' (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing:
*"Why is YouTube video blurry, low resolution, or black?"
*"Why do I get Flash instead of HTML video?"
*"Why doesn't Vimeo work?"

=Solution=
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows:

{for win7,win8,win10}
{note}Visit Microsoft's [http://windows.microsoft.com/en-US/windows/which-operating-system support article] to find your version of Windows.{/note}
{/for}

'''Windows 10''':
*[https://www.microsoft.com/en-us/download/details.aspx?id=53356 Windows 10 Version 1607 (Anniversary Update): N and KN versions]  (Microsoft Support article [https://support.microsoft.com/en-us/kb/3133719 KB3133719])
*[https://www.microsoft.com/en-us/download/details.aspx?id=49919 Windows 10 Version 1511: N and KN versions]  (Microsoft Support article [https://support.microsoft.com/en-us/kb/3099229 KB3099229])
*[https://www.microsoft.com/en-us/download/details.aspx?id=48231 Windows 10 Version 1507: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/3010081 KB3010081])

'''Windows 8.1''':
*[http://www.microsoft.com/download/details.aspx?id=42503 Windows 8.1: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2929699 KB2929699]) 

'''Windows 8''':
*[http://www.microsoft.com/download/details.aspx?id=30685 Windows 8: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2703761 KB2703761])

'''Windows 7''':
*[http://www.microsoft.com/download/details.aspx?id=16546 Windows 7: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/968211 KB968211]) 

'''Windows Server 2008''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Server 2008] <!-- L10n: consider using en-us until hang issue for local versions is resolved (bug 1225900)-->

'''Windows Vista''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Vista] <!-- L10n: consider using en-us until hang issue for local versions is resolved (bug 1225900) -->

Revision Content

This article applies to Windows Vista/7/8/8.1/10 users only.

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly (see this blog post for details). Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing: