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Fix video and audio...
Revision 122015

Article is for:

Firefox

Fix video and audio problems on Firefox for Windows N editions

Revision Information

Revision id: 122015
Created: Apr 14, 2016, 3:24:19 AM
Creator: Chris Peterson
Comment: Show warning to WinXP users because this page's solution (Microsoft's Media Feature Pack) is not available for WinXP.
Reviewed: Yes
Reviewed: Apr 14, 2016, 11:05:51 PM
Reviewed by: heyjoni
Is approved? Yes
Is current revision? No
Ready for localization: No

Revision Source

{for mac, linux, winxp}{warning}This article applies to Windows Vista/7/8/8.1/10 users only.{/warning}{/for}

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly (see [http://blog.bitcollectors.com/adam/2013/03/windows-vista-and-7-n-k-kn-special-editions/ this blog post] for details). Microsoft offers a ''Windows Media Feature Pack'' (for versions designated as Windows N and KN editions) and a ''Platform Update Supplement'' (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing:
*"Why is YouTube video blurry, low resolution, or black?"
*"Why do I get Flash instead of HTML video?"
*"Why doesn't Vimeo work?"

=Solution=
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows:

{for win10}{note}'''You are using Windows 10''':
*[https://www.microsoft.com/en-us/download/details.aspx?id=49919 Windows 10: N and KN versions]  (Microsoft Support article [https://support.microsoft.com/en-us/kb/3099229 KB3099229]){/note}

'''Other versions of Windows:'''
{/for}

{for win7,win8}
{note}Visit Microsoft's [http://windows.microsoft.com/en-US/windows/which-operating-system support article] to find your version of Windows.{/note}
{/for}

'''Windows 8.1''':
*[http://www.microsoft.com/download/details.aspx?id=42503 Windows 8.1: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2929699 KB2929699]) 

'''Windows 8''':
*[http://www.microsoft.com/download/details.aspx?id=30685 Windows 8: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/2703761 KB2703761])

'''Windows 7''':
*[http://www.microsoft.com/download/details.aspx?id=16546 Windows 7: N and KN versions] (Microsoft Support article [https://support.microsoft.com/en-us/kb/968211 KB968211]) 

'''Windows Server 2008''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Server 2008] <!-- L10n: consider using en-us until hang issue for local versions is resolved -->

'''Windows Vista''':
*[https://support.microsoft.com/en-us/kb/2117917  Platform Update Supplement for Windows Vista] <!-- L10n: consider using en-us until hang issue for local versions is resolved -->

Revision Content

This article applies to Windows Vista/7/8/8.1/10 users only.

Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly (see this blog post for details). Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.

Here are some problems that people have reported when the Windows Media Feature Pack is missing:

"Why is YouTube video blurry, low resolution, or black?"
"Why do I get Flash instead of HTML video?"
"Why doesn't Vimeo work?"

Solution

To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows:

You are using Windows 10:

Windows 10: N and KN versions (Microsoft Support article KB3099229)

Other versions of Windows:

Visit Microsoft's support article to find your version of Windows.

Windows 8.1:

Windows 8.1: N and KN versions (Microsoft Support article KB2929699)

Windows 8:

Windows 8: N and KN versions (Microsoft Support article KB2703761)

Windows 7:

Windows 7: N and KN versions (Microsoft Support article KB968211)

Windows Server 2008:

Platform Update Supplement for Windows Server 2008

Windows Vista:

Platform Update Supplement for Windows Vista