Fix video and audio problems on Firefox for Windows N editions
Revision Information
- Revision id: 109855
- Created:
- Creator: AliceWyman
- Comment: edit to last revision to add "or Platform Update Supplement"
- Reviewed: Yes
- Reviewed:
- Reviewed by: AliceWyman
- Is approved? Yes
- Is current revision? No
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AliceWyman
Revision Source
Revision Content
This article applies to Windows users only.
Some versions of Windows are missing Windows Media Player and other media-related technologies needed to decode and play videos and music properly (see this blog post for details). Microsoft offers a Windows Media Feature Pack (for versions designated as Windows N and KN editions) and a Platform Update Supplement (for Windows Vista and Server 2008) that you can download to add this functionality.
Here are some problems that people have reported when the Windows Media Feature Pack is missing:
- "Why is YouTube video blurry, low resolution, or black?"
- "Why do I get Flash instead of HTML video?"
- "Why doesn't Vimeo work?"
Solution
To resolve this, please download and install the Media Feature Pack or Platform Update Supplement that's appropriate for your version of Windows:
Windows 10:
- Windows 10: N and KN versions (Microsoft Support article KB3099229)
Windows 8.1:
- Windows 8.1: N and KN versions (Microsoft Support article KB2929699)
Windows 8:
- Windows 8: N and KN versions (Microsoft Support article KB2703761)
Windows 7:
- Windows 7: N and KN versions (Microsoft Support article KB968211)
Windows Server 2008:
Windows Vista: