How to obtain the Mozilla VPN Logs

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  • Revision id: 213922
  • Created:
  • Creator: Joni
  • Comment: updated for 2.0
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: heyjoni
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Fabi.L
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If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the Debugging tool. Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it.

Windows and iOS

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
    vpnsettingswin
  2. Select About Us.
  3. Select Debug.
    This will generate a .zip file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
  4. Attach the .zip file to your support ticket.

Mac, Android, and Linux

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
    vpnsettings2.0
  2. Click or tap Get Help.
  3. Select View Log.
    This will generate a .txt file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
  4. Attach the .txt file to your support ticket.