How to obtain the Mozilla VPN Logs

Revision Information
  • Revision id: 203164
  • Created:
  • Creator: Joni
  • Comment: updated UI
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: heyjoni
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: No
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Revision Content

If you’re having problems with Mozilla VPN, Mozilla Support may ask you to use the Debugging tool. Debugging is a troubleshooting tool that helps Mozilla’s engineers see what has gone wrong with the VPN so that they can fix it.

  1. Open Mozilla VPN and click the Settings vpn settings icon icon.
  2. Scroll down and select About.
    FPN About
  3. Select Debug.
    This will generate a .zip file with logs to help Mozilla Support troubleshoot the problem. The logs don’t contain browsing information, logins or anything that identifies you or your activity. It only logs the VPN’s internal processes.
  4. Attach the .zip file to your support ticket.