Contributor News & Resources

Revision Information
  • Revision id: 10000
  • Created:
  • Creator: Verdi
  • Comment: new video
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: Verdi
  • Is approved? Yes
  • Is current revision? No
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: Verdi
Revision Source
Revision Content

The big things this week

  • SUMO 2.5 going out tomorrow. It includes a new look for the support forum which you can see right now on Also if you go there with a mobile browser you can see some of the in-progress work on mobile layouts.
  • There are some Live Chat and Knowledge Base metrics that still need to be figured out. We’ll be working on them this week but they probably won’t show up in the metrics report for two weeks.
  • Work continues on updating articles for Firefox 4. All the work happening in the Articles Forum is appreciated.
  • Michael will post a demo of a new screencast in the Contributors Forum later today.
  • Matthew and David will go over the Live Chat web client PRD this week to see if it needs to be updated.

Minutes of the latest weekly meeting

Help Wanted

Currently we are looking for:

New features we are working on

Here we are gathering information about the way we work and general information that will be useful for all contributors. If you have something to add, let us know.


If there is anything wrong on SUMO, please let us know, so we can fix it. As usual at Mozilla, we use Bugzilla to track bugs. Check SUMO bugs to see if your issue is not yet in Bugzilla and just provide a summary and a brief description of the problem.

Testing Environments

Besides our production servers at, we have two different servers available for testing:

  • On you can try out the latest development version of our software. Please check here, before you file a bug. It might be that we fixed an issue already, but it's not on the production servers yet.
  • On we have an exact copy of the software that runs on the production servers. If you want to make a change and are unsure how it works, you can test it on this server first. During the short period after a code freeze, but before we ship, the new version of the software is tested on this server.

Development Schedule

As a public good organization, our work results are made public, and you can watch as we improve our services.

Staying updated

If you want to get updates about changes to a page, click on the link that says Get emailed when this article changes in the sidebar on the right.

Weekly Meetings: We have two weekly meetings for SUMO. One phone meeting where the team discusses the latest development and one IRC meeting, where Kadir meets with the community to talk about latest news and opened questions.
Phone meeting: Mondays (meeting duration approx. 30-45 minutes) at: 9:00 AM PST. Phone call details: Skype (free): +18007072533 then password: 369. Then, enter the conference number: 309#
IRC meeting: Mondays (meeting duration approx. 30-45 minutes) at: 10:00 AM PST, #sumo

Staying connected

We want to hear from you! Got ideas for improving Firefox Help, questions about helping, or just want to know more about us? Here's how to get in touch:

  • Contributors Forum: This is the main place where we talk about everything related to Firefox Help.
  • #sumo IRC channel: The best place to chat with other contributors. You can also find the Firefox Help staff there: David Tenser (djst) - Project lead, Cheng Wang (Cww) - Forum guru, Kadir Topal (Topal) - Community manager, Michael Verdi (michaelverdi) - Knowledge Base content manager, and Matthew Middleton (zzxc) Live Chat master. If you don't have an irc client, connect via Mibbit.
  • Firefox Support (SUMO) blog: the latest project updates and developments are discussed here.