__TOC__ =Summary= This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them. =Overview= This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee. *Checking the question tags and system details *Understanding the question *Replying to the question *Using canned response *Using knowledge base articles *Report abuse the spam user and questions *Editing the replied answer =Useful Links= *[https://support.mozilla.org/en-US/kb/answering-questions-support-forum Answering questions on the Support Forum] *[https://support.mozilla.org/en-US/questions Support Forum Thread List] *[https://support.mozilla.org/en-US/questions?filter=no-replies Support Forum No-replies] =Video= *[http://popcorn.webmadecontent.org/pkr How to post in Mozilla Support Forum] [[T:ShareArticle|link=http://mzl.la/181NDFk]]

Summary

This article is to help buddies teach their trainees how to answer in the support forum. Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.

Overview

This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

• Checking the question tags and system details
• Understanding the question
• Replying to the question
• Using canned response
• Using knowledge base articles
• Report abuse the spam user and questions
• Editing the replied answer

Useful Links

• Answering questions on the Support Forum
• Support Forum Thread List
• Support Forum No-replies

Video

• How to post in Mozilla Support Forum