Where to ask your question

Firefox support forum

In the forum, your question will be posted in public, allowing community volunteers to help you solve your problem.

With live chat, you can chat directly with a volunteer Firefox expert who can walk you through the problem solving process.

Note that our live chat service is only open when we have support volunteers available. You can always ask your question in the forum.

We always try to have helpers available at specific times each day.

Please see our Other Firefox support page for additional ways of getting help.