Army of Awesome Common Replies

Below are the common responses used in the Army of Awesome. Please follow the structure (H1 for new categories and H2 for new tweets with the tweet text below). The tweet text shouldn't exceed 125 characters. It needs to fit in 140 characters after adding the @username and #fxhelp hash tag.

Welcome and Thanks

Tips & tricks

Getting started with Firefox? Here are some tips & tricks for getting the most out of it

We're a non-profit organization

Hey, I'm a Mozilla volunteer. Did you know there are 1000s of us worldwide? More here

Welcome to our community

Thanx for joining Moz! You're now part of our global community. We're here if you need help

Moving to another browser

Sad to see you go :( Was there a particular issue? The support team can help:


Thanks for the feedback. You are helping make Firefox better. Please also let us know here:

Using Firefox

Add-on reviews

Getting started with Firefox? Add-ons personalize it with cool features & function. Some faves

Customize Firefox with add-ons

Have you tried add-ons? Cool apps for shopping, music, news, whatever you do online. Start here:

Tab Groups

Heard about Tab Groups? They organize your tabs, eliminating clutter. Try it

Firefox Sync

Tried Firefox Sync? It's awesome! Switch computers & it saves open tabs, pwords, history. Try it

Update plugins and add-ons

Updated your plugins recently? Should work out your issues. Here's the place to refresh

Upgrade Firefox

Hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on:



Maybe ask SUMO about this issue? Firefox's community support team. They'll know what's up:

Firefox doesn't behave

Sorry your Firefox doesn't behave. Check out the tips here

Firefox is slow

You can make your Firefox fast again. Try out these steps

Fix crashes

Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again

High RAM usage

Firefox sometimes uses more memory than it should. Try one of these easy fixes

Quick Firefox fixes

Have you tried Firefox support? If their quick fixes don't help, volunteers can assist!

Slow Firefox startup

Firefox needs a refresh. Here are tips to make Firefox load faster

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to default:

Flash plugin crashing

Sorry to hear Flash is crashing :( See this for help:

Get Involved

Become a beta tester

Become a beta tester! Help develop the next Firefox. You don't have to be a techie to contribute:

Get involved with Mozilla

Want a better web? Join the Mozilla movement. There is something to do for everyone. Get started

Join Affiliates

The Firefox Affiliates program is a great way to share your love of Mozilla Firefox. Join now:

Mozilla Developer Network

Help make the web better! Build web pages, apps & add-ons here: Mozilla Developer Network

Report a bug

Thanks for finding a bug. Make everyone's Firefox experience better by reporting. It's easy

Firefox OS

Getting started

Getting started with Firefox OS? Here is what you need to know to getting the most out of it:

Calling and Contacts

Find out how to personalize your contact list in Firefox OS:

Make a call

Want to make a call from your Firefox OS phone? It's never been easier:

How to use your Call Log

Learn how to easily browse your Call Log on your Firefox OS phone:

Connect to WiFi

Issues with getting online? Please check out these easy troubleshooting steps:

Create WiFi hotspot

Want to share the internet with your friends? Create your own hotspot:

Connect on Facebook

Easy steps for using Facebook on your Firefox OS Phone:

Share on Twitter

Learn how to use Twitter on your Firefox OS Phone:

Search on Google

Having trouble with Google on your Firefox OS Phone? Check out:

Watch on YouTube

Easy steps for using YouTube on your Firefox OS Phone:

Try Adaptive Search App

Have you tried the Adaptive Search on Firefox OS? It’s awesome! Have a look here:

Add Email Account

Learn how to add your email accounts to Firefox OS. It’s simple!

Use messages app

Here's everything you need to know about texting from your Firefox OS phone:

Privacy & Security

Mozilla cares about your privacy and security on the web. Firefox OS helps you by adding protection:

Manage applications

There are easy ways you can download and install apps on your Firefox OS phone. Find out more:

Play music

Listening to your favorite songs has never been easier! Learn how to manage your music:

Listen to the radio

Your Firefox OS phone has a Radio App! Try it now:


Here's everything you need to know about the Firefox OS Marketplace!

Issues with Marketplace Apps

Sorry to hear you are having some issues! Check this out for help:

Help us improve

Help make Firefox OS better! Find out how you can help us here:

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These fine people helped write this article: KadirTopal, Tonnes, Verdi, rrosario, feer56, Swarnava, madasan, eddyc, TheMeerkat, hermina_condei, rabbihossain, jsavage. You can help too - find out how.