Army of Awesome Common Replies

Below are the common responses used in the Army of Awesome. Please follow the structure (H1 for new categories and H2 for new tweets with the tweet text below). The tweet text shouldn't exceed 125 characters. It needs to fit in 140 characters after adding the @username and #fxhelp hash tag.


We're a non-profit organization

Hey, I'm a Mozilla volunteer. Did you know there are 1000s of us worldwide? More here:

Welcome to our community

Thanx for joining Moz! You're now part of our global community. We're here if you need help:

Yahoo Search

Changing default search engine

You can pick Google, Yahoo or any other search engine as the default in Firefox - see:

Firefox overview - getting started

Get started with Firefox

Getting started w/ Firefox? Here are some tips & tricks for getting the most out of it:

Learn about the Australis redesign

New Firefox is fast & customizable! Learn more here:

Common Australis questions

Thanks for upgrading to the new Firefox! Got questions? We have answers:

Change or customize Firefox

Restore the old Firefox design

Firefox is customizable. If you prefer the old design, switching back is easy:

Bring back Add-on bar on Australis

Want your add-on bar back? Follow these steps to restore it:

Customize the toolbar and menu on Australis

The new Firefox lets you customize your toolbars and controls. Learn how to make Firefox all yours:

Customize Firefox with add-ons

Have you tried add-ons? Cool apps for shopping, music, news, whatever you do online. Start here:

Disable suggested tiles

Mozilla is committed to putting users in control. Find out how disable suggested tiles:

Browsing with Firefox


Save and manage your favorite sites easily on Firefox. Here's how:

Tab Groups

Heard about Tab Groups? They organize your tabs, eliminating clutter. Try it:

Firefox Sync

Sign up for Firefox Sync

Tried the new Firefox Sync? It saves open tabs, passwords, bookmarks, & history on all your computers. Try it:

Still on the old Sync?

Sounds like you're on old Firefox Sync. New Firefox Sync is much easier:

Firefox problems

Upgrade Firefox

Hey, maybe you need to upgrade Firefox? New version is speedier with a lot more going on:

Firefox doesn't behave

Sorry your Firefox doesn't behave. Check out the tips here:

Firefox is slow

You can make your Firefox fast again. Try out these steps:

Fix crashes

Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again:

High RAM usage

Firefox sometimes uses more memory than it should. Try one of these easy fixes:

Slow Firefox startup

Firefox needs a refresh. Here are tips to make Firefox load faster:

Reset Firefox

The Reset Firefox feature can fix many issues by restoring Firefox to default:

Flash plugin crashing

Sorry to hear Flash is crashing :( See this for help:

Moving to another browser

Sad to see you go :( Was there a particular issue? The support team can help:

Update plugins and add-ons

Updated your plugins recently? Should work out your issues. Here's the place to refresh:



Thanks for the feedback. You are helping make Firefox better. Please also let us know here:


Maybe ask SUMO about this issue? Firefox's community support team. They'll know what's up:

Get Involved

Become a beta tester

Become a beta tester! Help develop the next Firefox. You don't have to be a techie to contribute:

Get involved with Mozilla

Want a better web? Join the Mozilla movement. There is something to do for everyone. Get started:

Join Firefox Friends

Help our ever-growing team of social-sharers spread the word about Firefox. Join now:

Mozilla Developer Network

Help make the web better! Build web pages, apps & add-ons here: Mozilla Developer Network:

Report a bug

Thanks for finding a bug. Make everyone's Firefox experience better by reporting. It's easy:

Firefox OS

Getting started

Getting started with Firefox OS? Here is what you need to know to getting the most out of it:

Make a call

Want to make a call from your Firefox OS phone? It's never been easier:

Connect to WiFi

Issues with getting online? Please check out these easy troubleshooting steps:

Create WiFi hotspot

Want to share the internet with your friends? Create your own hotspot:

Connect on Facebook

Easy steps for using Facebook on your Firefox OS Phone:

Browse the Web

Want to browse the Web on your Firefox OS phone? Check out:

Watch on YouTube

Easy steps for using YouTube on your Firefox OS Phone:

Adaptive Search lets you discover and try apps w/out downloading! See:

Add Email Account

Learn how to add your email accounts to Firefox OS. It’s simple!

Use messages app

Here's everything you need to know about texting from your Firefox OS phone:

Privacy & Security

Mozilla cares about your privacy and security on the web. Firefox OS helps you by adding protection:

Manage applications

There are easy ways you can download and install apps on your Firefox OS phone. Find out more:

Play music

Listening to your favorite songs has never been easier! Learn how to manage your music:

Listen to the radio

Your Firefox OS phone has a Radio App! Try it now:


Here's everything you need to know about the Firefox OS Marketplace!

Issues with Marketplace Apps

Sorry to hear you are having some issues! Check this out for help:

Help us improve

Help make Firefox OS better! Find out how you can help us here:

Firefox for Android

Get Started

Getting started w/ Firefox on Android? Know some basics to get yourself up and running:

Sync problems

Experiencing problems with sync? Try some of these troubleshooting options:

Managing default search engine

Manage your default search engine to use the one you like. Here's how:

Using themes

Add a personal touch to your Firefox by installing themes! Check this out for help:

Firefox account problems

Firefox account giving you a hard time? Try some of these troubleshooting tips:

Make Firefox your default browser

Make links on your Android device to open with Firefox. Here's how:

Help us improve

You can help Mozilla engineers by submitting mobile performance data. Here's how:

Customize with add-ons

You can customize Firefox by installing awesome add-ons! Start here:

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These fine people helped write this article: KadirTopal, Tonnes, Verdi, rrosario, feer56, Swarnava, madasan, deb.bhattacharya6, eddyc, TheMeerkat, hermina_condei, ComputerWhiz, rabbihossain, jsavage, marksc, dhanesh_s. You can help too - find out how.