Answering questions on the Support Forum
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- Creator: Kiki
- Comment: Major change. Content is splits into articles, with this one as the starting point for the forum onboarding.
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Welcome and thank you for your interest to contribute to Support Mozilla (SUMO). In this article, you will learn more about how you can help Firefox (and other Mozilla's products) users by answering to their support questions.
Before you learn how to contribute, make sure to read the Mozilla Support rules and guidelines.
Once you read the rules, please follow these guidelines that will help explain how we do things:
- Support forum - Find support questions — Learn how to find support questions
- Support forum - Find support answers — Learn how to find answers to support questions
- Support forum - Post replies — Learn how to post replies to support questions
- Support forum - How to escalate — Learn how to escalate an issue
- Support forum - How to follow up — Learn how to follow up on an issue
- Support forum - Offtopic and duplicate questions - What to do with offtopic and duplicate questions?
- For more guidelines on Support Forum contribution, see these articles.