Unable to download attachments from Hotmail or Windows Live Mail
Revision Information
- Revision id: 593
- Created:
- Creator: Chris Ilias
- Comment: review for KB
- Reviewed: Yes
- Reviewed:
- Reviewed by: AnonymousUser
- Is approved? Yes
- Is current revision? Yes
- Ready for localization: Yes
- Readied for localization:
- Readied for localization by: AnonymousUser
Revision Source
Revision Content
This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.
Clear cookies and cache
- Click the menu button to open the menu panel.
- Click and select
- In the Time Range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
- Click .
Update security software
Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.