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This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.
Clear cookies and cache
- Click on the menu button to open the menu panel. Click the Library button on your toolbar. (If you don't see it, click the menu button, then click click the menu button.)
- Click and select .
- In the Time Range to clear: drop-down, select Everything.
- Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
- Click .
Update security software
Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.