Downloads window does not open

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Follow the instructions in this article if you notice that the Downloads window fails to open when:

  • Downloading files.
  • Clicking on the Tools menu and selecting Downloads.


For other downloading problems:


Change Firefox settings

If you download a file and Firefox does not display the downloads window, you may have Firefox set not to open the Downloads window:

  1. Click the menu button New Fx Menu and choose Options.Preferences.
  2. Select the General panel (Main panel in Firefox 3.5).
  3. In the Downloads section, check the box for Show the Downloads window when downloading a file.

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  4. Click OKClose the preferences window

After you close the OptionsPreferences window, Firefox should open the Downloads window automatically when you download a file.

If the Downloads window still fails to open after downloading a file, continue with the instructions below.


Reset toolbars and controls

If Firefox is set to remember what you've downloaded, but the downloads window still fails to open: Click the menu button New Fx Menu , click help Help-29 and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.

Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.holding down the option key while starting Firefox.quitting Firefox and then going to your Terminal and running: firefox -safe-mode
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox)

  1. In the Firefox Safe Mode window, select Reset toolbars and controls.

    f2b4fa0c433b15e0c6a39a0c94f44904-1258696843-33-2.jpg downloadswindowdoesnotopen-safemode-mac.png

  2. Click Make Changes and Restart.

This will reset your Firefox toolbars. To make changes to the toolbars, see Customize Firefox controls, buttons and toolbars article. If the Downloads window still fails to open after downloading a file, continue with the instructions below.

Remove corrupt downloads file

If Firefox is set to remember what you've downloaded, but its list of downloads is still blank:

  1. Open your profile folder:

    Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. The Troubleshooting Information tab will open.

    • Under the Application Basics section, click on Show FolderOpen FolderShow in FinderOpen Directory. A window with your profile filesfolder will open.
    Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

  2. Click the menu button New Fx Menu and then click ExitQuit Close 29 .
  3. Delete the downloads.sqlite file.

If the Downloads window still fails to open after downloading a file, continue to the Further troubleshooting section below.


Further troubleshooting

If the Downloads window fails to open after performing the steps above:

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