Downloads window does not open

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Follow the instructions in this article if you notice that the Downloads window fails to open when:

  • Downloading files.
  • Clicking on the Tools menu and selecting Downloads.


For other downloading problems:


Change Firefox settings

If you download a file and Firefox does not display the downloads window, you may have Firefox set not to open the Downloads window:

  1. At the top of the Firefox window, click on the Firefox button and then select OptionsAt the top of the Firefox window, click on the Tools menu and then select OptionsOn the menu bar, click on the Firefox menu and select Preferences...At the top of the Firefox window, click on the Edit menu and select Preferences

    Click the menu button New Fx Menu and choose OptionsPreferences

  2. Select the General panel (Main panel in Firefox 3.5).
  3. In the Downloads section, check the box for Show the Downloads window when downloading a file.

    f2b4fa0c433b15e0c6a39a0c94f44904-1258696826-708-1.jpg f2b4fa0c433b15e0c6a39a0c94f44904-1258696843-33-1.jpg

  4. Click OKClose the preferences window

After you close the OptionsPreferences window, Firefox should open the Downloads window automatically when you download a file.

If the Downloads window still fails to open after downloading a file, continue with the instructions below.


Reset toolbars and controls

If Firefox is set to remember what you've downloaded, but the downloads window still fails to open:

At the top of the Firefox window, click the Firefox button, go over to the Help menuOn the menu bar, click the Help menuAt the top of the Firefox window, click the Help menu and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.
Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.holding down the option key while starting Firefox.quitting Firefox and then going to your Terminal and running: firefox -safe-mode
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox)
Click the menu button New Fx Menu , click help Help-29 and select Restart with Add-ons Disabled.... Firefox will start up with the Firefox Safe Mode dialog.
Note: You can also start Firefox in Safe Mode by holding down the shift key while starting Firefox.holding down the option key while starting Firefox.quitting Firefox and then going to your Terminal and running: firefox -safe-mode
You may need to specify the Firefox installation path (e.g. /usr/lib/firefox)

  1. In the Firefox Safe Mode window, select Reset toolbars and controls.

    f2b4fa0c433b15e0c6a39a0c94f44904-1258696843-33-2.jpg downloadswindowdoesnotopen-safemode-mac.png

  2. Click Make Changes and Restart.

This will reset your Firefox toolbars. To make changes to the toolbars, see Customize Firefox controls, buttons and toolbars article. If the Downloads window still fails to open after downloading a file, continue with the instructions below.

Remove corrupt downloads file

If Firefox is set to remember what you've downloaded, but its list of downloads is still blank:

  1. Open your profile folder:

    At the top of the Firefox window, click on the Firefox button, go over to the Help menuOn the menu bar, click on the Help menuAt the top of the Firefox window, click on the Help menu and select Troubleshooting Information. The Troubleshooting Information tab will open.Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. The Troubleshooting Information tab will open.

  2. Under the Application Basics section, click on Show FolderShow in FinderOpen Directory. A window with your profile filesfolder will open.
  3. Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.

  4. At the top of the Firefox window, click on the Firefox button and then select ExitAt the top of the Firefox window, click on the File menu and then select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit

    Click the menu button New Fx Menu and then click ExitQuit Close 29

  5. Delete the downloads.sqlite file.

If the Downloads window still fails to open after downloading a file, continue to the Further troubleshooting section below.


Further troubleshooting

If the Downloads window fails to open after performing the steps above:

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