Crash signature - RtlFreeHeap

Revision Information
  • Revision id: 556
  • Created:
  • Creator: Chris Ilias
  • Comment: review for KB
  • Reviewed: Yes
  • Reviewed:
  • Reviewed by: AnonymousUser
  • Is approved? Yes
  • Is current revision? Yes
  • Ready for localization: Yes
  • Readied for localization:
  • Readied for localization by: AnonymousUser
Revision Source
Revision Content

The template "crashsig" does not exist or has no approved revision. RtlFreeHeap

This is a generic crash signature that can have a number of causes.

One of the most common causes that we've identified is malicious software (a virus) called TR/Agent.70656.13

One of the resources below may be able to help remove this virus:

You can also try general troubleshooting steps at Troubleshoot Firefox crashes (closing or quitting unexpectedly).