Crash signature - RtlFreeHeap

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This is a generic crash signature that can have a number of causes.

One of the most common causes that we've identified is malicious software (a virus) called TR/Agent.70656.13

One of the resources below may be able to help remove this virus:

You can also try general troubleshooting steps at Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

These fine people helped write this article: Chris_Ilias. You can help too - find out how.