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Can receive e-mail but can't send

I-Thunderbird Send and receive email
david replied
business3
business3

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails but I get an error message saying mail server responded: relay access denied Please check message recipient and try again. The e-mail for the recipient is correct and I have tried to send to others with the same result.

Do not know if it is a windows error, an smtp error or a Thunderbird error. My web host gave me the proper settings for incoming and out going mail. They are the same as I had for windows 10 which worked forever.

Can you help? Thanking you in advance.

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails but I get an error message saying mail server responded: relay access denied Please check message recipient and try again. The e-mail for the recipient is correct and I have tried to send to others with the same result. Do not know if it is a windows error, an smtp error or a Thunderbird error. My web host gave me the proper settings for incoming and out going mail. They are the same as I had for windows 10 which worked forever. Can you help? Thanking you in advance.

All Replies (3)

david
david
  • Abanikeli abali-10 abaPhezulu

Isisombululo esiKhethiweyo

The relay error often means the sending email address and the SMTP email address do not match.

business3
business3 Umnini wombuzo

You are correct. I reached out to my host again and they asked me to send a screen shot of the smtp settings and just as I clicked send I noticed the authentication box was empty. I went in and changed it to encrypted and now I can send.

Thank you for your quick response.

david
david
  • Abanikeli abali-10 abaPhezulu

I was glad to assist. :)

Buza umbuzo

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