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I haven't been able to log in to my google account using firefox for the last two days, while I have been able to log in using other browsers. Please help!

jbr replied
vladimirmilos2018

I haven't been able to log in to my google account using firefox for the last two days, while I have been able to log in using other browsers. Please help!

I haven't been able to log in to my google account using firefox for the last two days, while I have been able to log in using other browsers. Please help!

All Replies (1)

There is no troubleshooter data attached to this post, so the first factor to verify on Windows secured connection issues is: What is your antivirus/phishing/malware software or security solution provider, and what happens if you disable it (or its web/HTTPS features)?

Other than that, the best thing to do is to compare in Private Window, Troubleshooter Mode or creating a separate testing Profile to see how existing site data impact that.

The steps to go through are from the easier to the complex ones:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
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