How to delete "Local folders" and the "local account"

Hi, i'm wondering if there is a way to get rid of this "account". If I understand correctly, it is used for outbox (before mails go to the sent folder of the proper accou… (read more)

Hi, i'm wondering if there is a way to get rid of this "account". If I understand correctly, it is used for outbox (before mails go to the sent folder of the proper account), and also used for default Archive destination. I understand why this would be required for pop3 accounts but i'm using only IMAP or Exchange. I'd rather have my archived mails go to the Archive folder under the proper account too.

Open 3

import from old outlook

i got 20 odd years of folder structures and import from old outlook only imports 2 of the 12 sub folders this is just one example, its also only import bits and pieces. … (read more)

i got 20 odd years of folder structures and import from old outlook only imports 2 of the 12 sub folders this is just one example, its also only import bits and pieces. see snip

it also import supid hotam crap i dont want

Open 1

When I try to re-order folders in the folder pane it only works sometimes

So I have a list of folders some of which are the default folders some are custom created. When I try to re-order these it is very hit or miss: I select a folder, drag it… (read more)

So I have a list of folders some of which are the default folders some are custom created.

When I try to re-order these it is very hit or miss: I select a folder, drag it to where I want it to go, wait for the blue placement line to appear and it may or may not re-locate. Or I simply can't move the folder I want to move and so I move folders around it in order to achieve the layout I want.

It is as if success depends on whether Thunderbird is in the mood for a particular move to happen and I find it really frustrating. It should or shouldn't work, it shouldn't be that it works sometimes.

What is going on with this?

Open 1

Xfinity Splash screen preventing me from accessing email. Need advice.

Hello... This morning I accessed my email addresses on Thunderbird just fine. But this Xfinity splash screen kept popping up in front of my email screen. Then my emails s… (read more)

Hello...

This morning I accessed my email addresses on Thunderbird just fine. But this Xfinity splash screen kept popping up in front of my email screen. Then my emails stopped coming in. The Xfininty screen asked me to verify my email or phone number. When I did, it said they didn't exist. Xfinity/Comcast said there is no problem on their end. And that my email is not hacked because I have two factor verification in place.

Earlier this year, my email was hacked. And I lost all my emails. This splash screen won't go away or close. There is no way out of it. Xfinity escalated the problem and says that someone will call in two hours. Last time this nightmare went on for more than a month with calls back and forth trying to match time zones, etc.

Anyone ever run into something like this. I really don't want to delete the whole program and start over with all the imports.

Open

The company I am using for my database, etc is leaving at end of May. How can I become a member and what do you offer?

I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email… (read more)

I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email. I need to talk (like on the phone) to someone who can help me in some way. I am not computer savvy so please have someone patient. I own AuPurr Cat care and don't want to lose our database, etc. info already on file. Am I contacting the right company for this help? My direct # is [edited phone# from community support forum]

Locked 1

The company I am using for my database, etc is leaving at end of May. How can I become a member and what do you offer?

I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email… (read more)

I have been using this system since 2008 through a company called Bluewave. They are shutting down at the end of May and I need full service for everything but main email. I need to talk (like on the phone) to someone who can help me in some way. I am not computer savvy so please have someone patient. I own AuPurr Cat care and don't want to lose our database, etc. info already on file. Am I contacting the right company for this help? My direct # is [edited phone# from community support forum]

Open

Why are urls to places in the same received message unresponsive?

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive Urls that a… (read more)

I receive a message with Urls at the beginning which are supposed to take you down the page to other places in the message However the Urls are unresponsive

Urls that are supposed to take me to my browser work

Thanks in advance for any help

Open 3

Thunderbird set up problem

In initial set up of Thunderbird laptop: on the last screen of set up, after entering username and password, Thunderbird set up posts a green background notice: " [checkm… (read more)

In initial set up of Thunderbird laptop: on the last screen of set up, after entering username and password, Thunderbird set up posts a green background notice: " [checkmark] Configuration found in Mozilla ISP database." When "Done" is selected, a the following yellow background notice is posted: "Unable to log in at server. Probably wrong configuration, username or password." I know username and password are correct; they allow access to email via Spectrum webmail. I am confident configuration is correct [IMAP] \,because that is the configuration I have always used with my Thunderbird account on other computers. Suggestions?

Open

How do I remove Archives and Templates from the Unified Folder View OSX app?

I don't use Archives or Templates. There is no folder on my servers that correspond to these and they are not subscribed in my IMAP settings. They don't appear in the per… (read more)

I don't use Archives or Templates. There is no folder on my servers that correspond to these and they are not subscribed in my IMAP settings.

They don't appear in the per-account view. But they somehow appear in the unified folder view.

I am not able to figure out how to make them disappear.

Help.

Open 1

Abnormal App opening time

Hi , I am using the MacBook Pro M5 which is running with macOS Tahoe 26.5 . I have installed Thunderbird mail with version 150.0.2 . After the initial installation with… (read more)

Hi , I am using the MacBook Pro M5 which is running with macOS Tahoe 26.5 . I have installed Thunderbird mail with version 150.0.2 . After the initial installation with only one account with few mails in the inbox I found the App opening time is abnormally high & is more than 1 minutes . I have removed the mail App few times & re installed it ( even I have re download the app from net again) , but the problem remain same .

I have removed the old folder & files from - ~/Library/Thunderbird/ , ~/Library/Application Support/Thunderbird/ , ~/Library/Caches/Thunderbird/ , org.mozilla.thunderbird from ~/Library/Preferences/. before the re installation & re started the laptop , but no improvement in results .

Also in mail setting references → Unchecked the option - Enable Global Search and Indexer Disable all Extensions and Themes under Tools → Add‑ons & Themes (No Extensions is installed) .

Just to inform that the apple mail is working fine in this laptop .

After all the above trails the results are same , the app once quit & re start - it takes around 1.5 minutes to open after which the app works normally with out any problem . Please suggest if any solution is available for this problem . Best Regards Gautam Banerjee

Open 5

I cannot remember my email password.

In setting up a new PC (laptop), I must make my password known to the software. But I cannot remember my password. On my existing, older, laptop, I saved my email passwor… (read more)

In setting up a new PC (laptop), I must make my password known to the software. But I cannot remember my password. On my existing, older, laptop, I saved my email password long ago i.e. I do not have to enter my password, on the older laptop in order to get email. I no longer remember my own password. How do I find my password on my existing, older, laptop ? Thank You. <[edited from public forum] @attglobal.net>

Solved 3

Attachments are not visible from the message display pane in incoming emails in Thunderbird.

The attachment icon is missing from the message display pane in incoming emails in Thunderbird. Before it was always displayed at the bottom of the window. I have 'Disp… (read more)

The attachment icon is missing from the message display pane in incoming emails in Thunderbird. Before it was always displayed at the bottom of the window. I have 'Display Attachments Inline' checked and I also repaired the Inbox folder but still no icon visible. I am using the latest version of Mozilla Thunderbird 151.0.

Open

Authentication errors when trying to send outgoing messages

Hi there, When attempting to send emails through Thunderbird, I get the following error messages: Login to server smtp.long-mcquade.com with username X@long-mcquade.com f… (read more)

Hi there,

When attempting to send emails through Thunderbird, I get the following error messages:

Login to server smtp.long-mcquade.com with username X@long-mcquade.com failed.

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the ‘Authentication method’ in ‘Account Settings | Outgoing server (SMTP)’.

When testing the server connection in server settings and outgoing server settings, I successfully establish a connection, yet I am still unable to send messages.

(PII redacted by moderator)

Open 9