Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot get started with Mozilla VPN

  • 4 replies
  • 1 has this problem
  • 35 views
  • Last reply by Kiki
  • Solved

Austin Rummel
Austin Rummel

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?
Attached screenshots

Chosen solution

It seems even though it looked like I was logged in to the browser, in reality my account was disconnected. I re-connected it and the VPN seems to be working now.

Read this answer in context 👍 0

All Replies (4)

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Administrator
  • Moderator
Mozilla Staff

Hi Austin,

This looks totally out of normal. I'm probably stating the obvious here, but have you tried restarting the browser to see if it help?

Austin Rummel
Austin Rummel Question owner

I have with no luck.

Austin Rummel
Austin Rummel Question owner

Chosen Solution

It seems even though it looked like I was logged in to the browser, in reality my account was disconnected. I re-connected it and the VPN seems to be working now.

Kiki
Kiki
  • Top 25 Contributor
  • Locale Leader
  • Administrator
  • Moderator
Mozilla Staff

Oh, I'm glad you've finally managed to solved it. Happy browsing!

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.