This is the 'master' thread for all SUMO KB Days. Please post all your questions, comments, and updates in here, regarding the current, upcoming or past KB Days.
Do you want to know search results in my language or only in English? For example, should I search for "firefox je počasen" and report if the Slovenian article is at the top?
''[https://etherpad.mozilla.org/sumo-kb-day-2015-05-28 MoPad]:''
<blockquote>
- How well are we ranking in your country's search engine? Do a search for these keywords and let us know your findings: https://docs.google.com/spreadsheets/d/1Zgx1uh8JnJ_C_H6KGpdj4yU_Sh8ulRUwv8DtvH1NkrI/edit#gid=1674437248
</blockquote>
Do you want to know search results in my language or only in English? For example, should I search for [https://www.google.si/search?q=firefox+je+po%C4%8Dasen "firefox je počasen"] and report if the Slovenian article is at the top?
Hi Marko, we'd like to know the search results in your own language. I'll make sure this is clear on the spreadsheet.
We should check our once a month during SUMO day to make sure the articles we're writing are visible in search.
Hi Marko, we'd like to know the search results in your own language. I'll make sure this is clear on the spreadsheet.
We should check our once a month during SUMO day to make sure the articles we're writing are visible in search.
For tomorrow's SUMO Day, we'll be focusing on fixing templates, identifying ways to improve search through content tuning, and making those revisions live (a.k.a. reviewing).
Sound complicated? Don't worry, instructions are all in the etherpad. Plus, you'll have living and breathing moderators available for all your questions (and we do mean "all") in #sumo (irc) and in the forums.
The etherpad is up: [https://etherpad.mozilla.org/sumo-kb-day-2015-06-11 KB SUMO Day - June 11].
For tomorrow's SUMO Day, we'll be focusing on fixing templates, identifying ways to improve search through content tuning, and making those revisions live (a.k.a. reviewing).
Sound complicated? Don't worry, instructions are all in the etherpad. Plus, you'll have living and breathing moderators available for all your questions (and we do mean "all") in #sumo (irc) and in the forums.
Want in? Ask the owner for access, or switch to an account with permission Learn more
You are signed in as <snip>@gmail.com
... and then there are two buttons, "Request access" (which I clicked) and "Switch accounts".
Is that what you intended?
''Joni [[#post-65542|said]]''
<blockquote>
The etherpad is up: [https://etherpad.mozilla.org/sumo-kb-day-2015-06-11 KB SUMO Day - June 11].
</blockquote>
The etherpad includes the following, under '''Beginner Tasks''':
''- Using the search feature on support.mozilla.org, let us know what searches we need to fix: https://docs.google.com/spreadsheets/d/1FlsZHSbU2a-DgL8FhasgcdlbJULWiCaPXzVnGfbVVyc/edit#gid=1674437248''
When I click that link I get this message:
-----
You need permission
Want in? Ask the owner for access, or switch to an account with permission [https://support.google.com/drive?p=requesting_access&hl=en Learn more]
You are signed in as <snip>@gmail.com
-----
... and then there are two buttons, "Request access" (which I clicked) and "Switch accounts".
Is that what you intended?
Want in? Ask the owner for access, or switch to an account with permission Learn more
You are signed in as <snip>@gmail.com
... and then there are two buttons, "Request access" (which I clicked) and "Switch accounts".
Is that what you intended?
This is an issue with permissions that I temporarily "fixed" by relinking to the same spreadsheet we used last time. So, just keep adding stuff to new lines in the old spreadsheet - apologies for the complications, and thank you for being vigilant.
''AliceWyman [[#post-65546|said]]''
<blockquote>
''Joni [[#post-65542|said]]''
<blockquote>
The etherpad is up: [https://etherpad.mozilla.org/sumo-kb-day-2015-06-11 KB SUMO Day - June 11].
</blockquote>
The etherpad includes the following, under '''Beginner Tasks''':
''- Using the search feature on support.mozilla.org, let us know what searches we need to fix: https://docs.google.com/spreadsheets/d/1FlsZHSbU2a-DgL8FhasgcdlbJULWiCaPXzVnGfbVVyc/edit#gid=1674437248''
When I click that link I get this message:
-----
You need permission
Want in? Ask the owner for access, or switch to an account with permission [https://support.google.com/drive?p=requesting_access&hl=en Learn more]
You are signed in as <snip>@gmail.com
-----
... and then there are two buttons, "Request access" (which I clicked) and "Switch accounts".
Is that what you intended?
</blockquote>
This is an issue with permissions that I temporarily "fixed" by relinking to the same spreadsheet we used last time. So, just keep adding stuff to new lines in the old spreadsheet - apologies for the complications, and thank you for being vigilant.
Maybe a KB day, so in a couple of weeks time, would be a good time to discuss KB guidelines. No doubt before then Joni will have started discussing ideas on clarification and improvement of the guidelines.
I did start a thread
The article is Article review guidelines All Reviewers should be familiar with this already, and it would help for all Editors to be aware of at least its basics.
Maybe a KB day, so in a couple of weeks time, would be a good time to discuss KB guidelines. No doubt before then Joni will have started discussing ideas on clarification and improvement of the guidelines.
I did start a thread
* ''Clarification and revision of guidelines 2015'' https://support.mozilla.org/en-US/kb/article-review-guidelines/discuss/6123
** The article is '''[[Article review guidelines]]'''<br /> All Reviewers should be familiar with this already, and it would help for all Editors to be aware of at least its basics.
Hey everyone,
The next SUMO KB Day is tomorrow! Read all about it here: https://etherpad.mozilla.org/sumo-kb-day-2015-08-06 (also linked from the first post in this thread).
See you there & then!
Hello KB fans! The next SUMO KB Day is taking place this Thursday - bookmark this etherpad and set some reminders in your calendars!
See you there & then.
Hello KB fans! The next SUMO KB Day is taking place this Thursday - [https://etherpad.mozilla.org/sumo-kb-day-2015-09-03 bookmark this etherpad] and set some reminders in your calendars!
See you there & then.
Hello, KB Editors!
The etherpad for the next SUMO KB Day (tomorrow) is up:
1st October: https://etherpad.mozilla.org/sumo-kb-day-2015-10-01
Join us tomorrow to improve the KB together!
There are lots of [https://support.mozilla.org/sl/contributors/kb-overview?product=thunderbird unreviewed revisions of Thunderbird articles]. It would be good to review them and update the other ones. What do you think?
Marko, good idea. SUMO Day is open to all projects, including Thunderbird, so if any of you have Thunderbird expertise and reviewer permissions, please join us.
All, I've updated the article "needs changes" comments with information for version 42. If I'm missing anything, please feel free to add them.
I'll be on IRC and email tomorrow. I hope to see you then!
Marko, good idea. SUMO Day is open to all projects, including Thunderbird, so if any of you have Thunderbird expertise and reviewer permissions, please join us.
All, I've updated the article "needs changes" comments with information for version 42. If I'm missing anything, please feel free to add them.
I'll be on IRC and email tomorrow. I hope to see you then!
Hi, all. It's SUMO KB day tomorrow! Here's our etherpad (lite): https://public.etherpad-mozilla.org/p/SUMO_KB_Day_Oct_15. It has all the details to help you get started, but you can also add any questions here, via private message, or in the #sumo irc channel.
We'll be focusing on articles that need changes and those that need reviews. If you have Reviewer permissions, please help us move things along by looking through the outstanding revisions. If you're new at contributing to the KB, this would be a great day to dive in and get some guidance.
We hope to see you tomorrow!
Hi, all. It's SUMO KB day tomorrow! Here's our etherpad (lite): https://public.etherpad-mozilla.org/p/SUMO_KB_Day_Oct_15. It has all the details to help you get started, but you can also add any questions here, via private message, or in the #sumo irc channel.
We'll be focusing on articles that need changes and those that need reviews. If you have Reviewer permissions, please help us move things along by looking through the outstanding revisions. If you're new at contributing to the KB, this would be a great day to dive in and get some guidance.
We hope to see you tomorrow!
If you need help, use the etherpad, a private message, or the #sumo IRC channel.
We are focusing on articles that need changes and those that need reviews. If you have Reviewer permissions, please help us move things along by looking through the outstanding revisions.
If you're new at contributing to the KB, this would be a great day to give it a try and get some guidance.
Go for it!
Hey everyone!
It's SUMO KB day today!
[https://public.etherpad-mozilla.org/p/sumo-kb-day-2015-10-29 This etherpad]: https://public.etherpad-mozilla.org/p/sumo-kb-day-2015-10-29 has all the details to help you get started.
If you need help, use the etherpad, a private message, or the #sumo IRC channel.
We are focusing on articles that need changes and those that need reviews. If you have Reviewer permissions, please help us move things along by looking through the outstanding revisions.
If you're new at contributing to the KB, this would be a great day to give it a try and get some guidance.
Go for it!
