SUMO community discussions

Error two days when trying to post a reply on Firefox support

  • 12 replies
  • Last reply by Thomas likes to learn
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  1. Terry
    Terry 12 posts
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    Today and yesterday, whenever I tried to post a reply on the Firefox support forum, I received a message stating that "an error has occurred".

    Yesterday, the site was unable to provide a preview of my reply. Today it provided a preview but still posted the error message when I tried to post the reply. The error was recurrent.

    I have tried removing all Mozilla cookies to no avail.

    Today and yesterday, whenever I tried to post a reply on the Firefox support forum, I received a message stating that "an error has occurred". Yesterday, the site was unable to provide a preview of my reply. Today it provided a preview but still posted the error message when I tried to post the reply. The error was recurrent. I have tried removing all Mozilla cookies to no avail.
  2. cor-el
    cor-el 1502 posts
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    Also reported by another user:

    Also reported by another user: *[/questions/1440080] Cannot open attachement of PDF files
  3. Paul
    Paul 1419 posts
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    I have had a PM from a user unable to reply to a thread. Looks like there is some kind of issue.

    I have had a PM from a user unable to reply to a thread. Looks like there is some kind of issue.
  4. James
    James 1770 posts
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    example threads of those saying they cannot post replies.

    /questions/1439845 "Trying to post a reply to an answer to my question."

    /questions/1440139 The poster could not add a reply to own thread and had to edit OP to add an update.

    This poster cannot post replies also. /questions/1440202

    /questions/1440197 "Unable to respond to a reply for my post"

    /questions/1440104

    /questions/1440236 "Error Message when trying to answer here in support.mozilla thread"

    edit: /questions/1440311 "Reply form not working"


    Those who are in Trusted contributors group and mods can reply in threads fine it seems.

    example threads of those saying they cannot post replies. [/questions/1439845] "Trying to post a reply to an answer to my question." [/questions/1440139] The poster could not add a reply to own thread and had to edit OP to add an update. This poster cannot post replies also. [/questions/1440202] [/questions/1440197] "Unable to respond to a reply for my post" [/questions/1440104] [/questions/1440236] "Error Message when trying to answer here in support.mozilla thread" edit: [/questions/1440311] "Reply form not working" Those who are in Trusted contributors group and mods can reply in threads fine it seems.

    Modified by James on

  5. cor-el
    cor-el 1502 posts
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    Did you check for issues with (content blocking) extensions ? Make sure that you do not block cookies or CSRF tokens or referrers.

    Did you check for issues with (content blocking) extensions ? Make sure that you do not block cookies or CSRF tokens or referrers.
  6. Kiki
    Kiki 1876 posts Mozilla Staff
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    Hey folks,

    Thanks for starting this thread. This never occured to me for the past 2 days. Can those of you who are effected provide a way to reproduce this issue through here?

    Thanks!

    Update: This is now tracked https://github.com/mozilla/sumo/issues/1676

    Hey folks, Thanks for starting this thread. This never occured to me for the past 2 days. Can those of you who are effected provide a way to reproduce this issue through [https://github.com/mozilla/sumo/issues/new?assignees=&labels=bug&projects=&template=bug_report.md&title= here]? Thanks! Update: This is now tracked https://github.com/mozilla/sumo/issues/1676

    Modified by Kiki on

  7. cor-el
    cor-el 1502 posts
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    See also:

    • /questions/1440276 This is a continue on previous quesiton 1440060 tread, since reply ends with Error
    See also: *[/questions/1440276] This is a continue on previous quesiton 1440060 tread, since reply ends with Error
  8. Thomas likes to learn
    Thomas likes to learn 4 posts
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    I have this issue now in 2 threads which I both started. In both I could not answer once. I am curious, if this message gets through. BTW, I also tried 2 different logins and 2 different browsers without success.

    I have this issue now in 2 threads which I both started. In both I could not answer once. I am curious, if this message gets through. BTW, I also tried 2 different logins and 2 different browsers without success.
  9. Thomas likes to learn
    Thomas likes to learn 4 posts
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    Ah, it got sent. ... So it seems, the problem only occurs to thread-starters.

    Ah, it got sent. ... So it seems, the problem only occurs to thread-starters.
  10. Ryan Johnson
    Ryan Johnson 1 post Mozilla Staff
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    Sorry for the inconvenience! This problem was due to one of our third-party Python packages not working with Python 3.11.8. It should be fixed now.

    Sorry for the inconvenience! This problem was due to one of our third-party Python packages not working with Python 3.11.8. It should be fixed now.
  11. James
    James 1770 posts
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    It appears to be fixed now as at least two who could not post replies in threads can post replies now.

    It appears to be fixed now as at least two who could not post replies in threads can post replies now.
  12. Thomas likes to learn
    Thomas likes to learn 4 posts
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    I can reply again now too.

    Thank you! :-)

    I can reply again now too. Thank you! :-)
  13. Thomas likes to learn
    Thomas likes to learn 4 posts
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    As Ok said

    Here are some steps you can try [...]

    Did you even read what was written in this thread, As_Ok? ... It does not seem like it.

    ''As Ok [[#post-87101|said]]'' <blockquote> '''Here are some steps you can try''' [...] </blockquote> Did you even read what was written in this thread, As_Ok? ... It does not seem like it.