According to the Mozilla Support rules and guidelines, sensitive info will be removed, full stop.
As I understand it, the purpose of the rule is to protect the user from publicizing information that shouldn't be public.
But sometimes users know that the information is public, and are OK with it. When we insist that the information be removed, it unnecessarily creates a bad support experience.
Moderators: Only remove sensitive info if you're not sure the poster is aware that they are posting in a public forum.
Contributors: Instead of telling users not to post sensitive information, assume the poster doesn't know that this is a public community forum, and report the post to moderators.
According to the [[Forum rules and guidelines]], sensitive info will be removed, full stop.
As I understand it, the purpose of the rule is to protect the user from publicizing information that shouldn't be public.
But sometimes users know that the information is public, and are OK with it. When we insist that the information be removed, it unnecessarily creates a bad support experience.
I propose the following changes:
* We remove that rule from the [[Forum rules and guidelines]] page
* ''Moderators:'' Only remove sensitive info if you're not sure the poster is aware that they are posting in a public forum.
* ''Contributors:'' Instead of telling users not to post sensitive information, assume the poster doesn't know that this is a public community forum, and report the post to moderators.
Contributors: Instead of telling users not to post sensitive information, assume the poster doesn't know that this is a public community forum, and report the post to moderators.
I usually don't post in the thread about it. What I do is:
Click "Report Abuse"
Select the "Other" radio button
Type Privacy: email address (or whatever kind of information it happens to be)
Click the "Submit" button
In my view, what moderators and admins do after that is not my concern. :-)
If a user posts a screenshot that I think maybe they shouldn't, I send them a private message. I'm personally very concerned with users posting screenshots showing third party information that seems like employee or customer data now that we have such strict "breach notification" laws. Fortunately, there aren't a lot of situations where that comes up.
''Chris Ilias [[#post-75038|said]]''
<blockquote>
* ''Contributors:'' Instead of telling users not to post sensitive information, assume the poster doesn't know that this is a public community forum, and report the post to moderators.
</blockquote>
I usually don't post in the thread about it. What I do is:
* Click "Report Abuse"
* Select the "Other" radio button
* Type <code>Privacy: email address</code> (or whatever kind of information it happens to be)
* Click the "Submit" button
In my view, what moderators and admins do after that is not my concern. :-)
If a user posts a screenshot that I think maybe they shouldn't, I send them a private message. I'm personally very concerned with users posting screenshots showing third party information that seems like employee or customer data now that we have such strict "breach notification" laws. Fortunately, there aren't a lot of situations where that comes up.
Not sure if I'd agree with such a change.
There is no way for us to reliably confirm that personal information has been posted with the consent of the person in question - since such information is not necessary to provide effective support imho we're on the safer side by just redacting it when seeing it in any forum posts...
Not sure if I'd agree with such a change.
There is no way for us to reliably confirm that personal information has been posted with the consent of the person in question - since such information is not necessary to provide effective support imho we're on the safer side by just redacting it when seeing it in any forum posts...
The idea that the question owner is posting someone else's personal information hadn't crossed my mind. OK, let's keep the rule as is.
I'd still like to encourage contributors to consider why personal information is being posted, and assume the user isn't aware that he/she is posting in a public forum.
Here's my canned response:
"From your wording, I assume you think this is a private support ticketing system. It is not. This is a public community support forum. The people that answer questions here are users just like you, volunteering their time.
To protect your privacy, I've removed the personal information from your question."
The idea that the question owner is posting someone else's personal information hadn't crossed my mind. OK, let's keep the rule as is.
I'd still like to encourage contributors to consider why personal information is being posted, and assume the user isn't aware that he/she is posting in a public forum.
Here's my canned response:
"''From your wording, I assume you think this is a private support ticketing system. It is not. This is a public community support forum. The people that answer questions here are users just like you, volunteering their time.''
''To protect your privacy, I've removed the personal information from your question.''"
