SUMO community discussions

For Firefox 62 Desktop, what should SUMO report to Firefox Desktop Engineering, Product Management and Product Marketing?

  • 3 Replies
  • Last reply by AliceWyman
  1. Roland Tanglao
    Roland Tanglao 371 posts
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    Hi folks:

    For Firefox 62 Desktop (we'll do Fennec and other Android products later TBD) , what should we in SUMO report to Firefox Desktop Engineering, Product Management and Product Marketing?

    Here's the current informal reports:

    I've spoken with product management and what I currently think they want (TBD):

    • top 10 support issues for that release (or at least the first 3 or 4 weeks when all the bugs are found)
    • breakdown by top 10 languages (languages other than German and English to be defined by product management)
    • some sort (TBD) of Google Analytics Report for top KB articles
    • an executive summary of the above for the Mozilla Board

    Anything else we in SUMO should report about Firefox 62 Desktop for the first 3 weeks of the release?

    Cheers!

    ...Roland

    Hi folks: For Firefox 62 Desktop (we'll do Fennec and other Android products later TBD) , what should we in SUMO report to Firefox Desktop Engineering, Product Management and Product Marketing? Here's the current informal reports: * https://wiki.mozilla.org/Sumo/Unofficial_FF_60_Support_Report * https://wiki.mozilla.org/Sumo/Unofficial_FF_61_Support_Report I've spoken with product management and what I currently think they want (TBD): * top 10 support issues for that release (or at least the first 3 or 4 weeks when all the bugs are found) * breakdown by top 10 languages (languages other than German and English to be defined by product management) * some sort (TBD) of Google Analytics Report for top KB articles * an executive summary of the above for the Mozilla Board Anything else we in SUMO should report about Firefox 62 Desktop for the first 3 weeks of the release? Cheers! ...Roland
  2. guigs
    guigs 769 posts
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    I think that this is going to be a fabulous way to show off the Community impact on how we help and support users.

    I would highly recommend also posting in the 62 release threads with any trending issues or creating a new thread to track any impact of trending issues in both Twitter and the forums.

    I will post the links to those cross references threads here, or find them stickied to the top of the forum.

    I think that this is going to be a fabulous way to show off the Community impact on how we help and support users. I would highly recommend also posting in the 62 release threads with any trending issues or creating a new thread to track any impact of trending issues in both Twitter and the forums. I will post the links to those cross references threads here, or find them stickied to the top of the forum.
  3. Roland Tanglao
    Roland Tanglao 371 posts
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    hi folks:

    As part of my reporting on SUMO FF 62 Desktop stuff to Product Management and Product Marketing

    ( https://support.mozilla.org/en-US/forums/contributors/713105?last=74571 ),

    I am tagging all Firefox 62 Desktop english only support forum posts for the first 2-4 weeks with:

    • rolandff62experiment
    hi folks: As part of my reporting on SUMO FF 62 Desktop stuff to Product Management and Product Marketing ( https://support.mozilla.org/en-US/forums/contributors/713105?last=74571 ), I am tagging all Firefox 62 Desktop english only support forum posts for the first 2-4 weeks with: * '''rolandff62experiment'''

    Modified by Roland Tanglao on

  4. AliceWyman
    AliceWyman 6315 posts
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    https://wiki.mozilla.org/Sumo/Unofficial_FF_62_Support_Report

    https://wiki.mozilla.org/Sumo/Unofficial_FF_62_Support_Report