Please see /questions/955335 three issues
- user's immediate problem with account use
- is this highlighting a specific problem with old accounts
may then be relevant to bug 855599 & thread /forums/contributors/709095 - I note user was as one solution suggesting or delete my old account altogether, so I can use my email again. what would happen in such a case if the original account was deactivated by a mod ?
- would that free up the original email account ?
- if so that is a potential quicker temporary dirty fix ?
That could then be documented and used in suitable cases maybe on weekends and public holidays when a Mod may be available but not an Admin
Needed to find a solution to the Firefox Mobile Synching problem and tried to log in to my Mozilla Support account (https://support.mozilla.org/en-US). It would not accept my password that worked before saying that "Accounts created before December 2010 may have issues logging in. Please reset your password below. " Okay, tried to reset password and got this: "We've sent an email to any account using this address. Please follow the link in the email to reset your password." However, no email arrived, after two days and about a dozen of attempts!!!!!! At the same time, I could easily get an email confirmation of my ID and verification that account is active. The only problem is with receiving an email that resets the password.
So, I had to create a new account with a temporary email to use Support - it would not allow me to use my main email address, because "it is used by another account". Thus, my old account is completely locked, and I can not use my email address for a new one. This is not only my problem - I saw other people running into the same trouble. It needs to be fixed soon. At the very least, I need somebody with ADMIN privileges to resend me an email for password reset or delete my old account altogether, so I can use my email again. My old user ID is: TPN49. Thanks.
User
Please see [/questions/955335] three issues
# user's immediate problem with account use
# is this highlighting a specific problem with ''old'' accounts <br /> may then be relevant to bug [https://bugzilla.mozilla.org/show_bug.cgi?id=855599 855599] & thread [/forums/contributors/709095]
# I note user was as one solution suggesting '' or delete my old account altogether, so I can use my email again.'' what would happen in such a case if the original account was deactivated by a mod ?
#* would that free up the original email account ?
#*if so that is a potential quicker temporary dirty fix ? <br />That could then be documented and used in suitable cases maybe on weekends and public holidays when a Mod may be available but not an Admin
<blockquote>
Needed to find a solution to the Firefox Mobile Synching problem and tried to log in to my Mozilla Support account (https://support.mozilla.org/en-US). It would not accept my password that worked before saying that "Accounts created before December 2010 may have issues logging in. Please reset your password below. " Okay, tried to reset password and got this: "We've sent an email to any account using this address. Please follow the link in the email to reset your password." However, no email arrived, after two days and about a dozen of attempts!!!!!! At the same time, I could easily get an email confirmation of my ID and verification that account is active. The only problem is with receiving an email that resets the password.
<br /><br />
So, I had to create a new account with a temporary email to use Support - it would not allow me to use my main email address, because "it is used by another account". Thus, my old account is completely locked, and I can not use my email address for a new one. This is not only my problem - I saw other people running into the same trouble. It needs to be fixed soon. At the very least, I need somebody with ADMIN privileges to resend me an email for password reset or delete my old account altogether, so I can use my email again. My old user ID is: TPN49. Thanks.
</blockquote>
User
* [/user/871557 TPN495]
*[/user/460623 TPN49]
Modified by John99 on